To say 2020 has been a difficult year for many of us (and even our pups) would be an understatement. But one thing we’ll never do when faced with a new challenge is roll over!
Camp Bow Wow currently has more than 180 open locations across North America and more than 50 are in the process of opening. And one of the many reasons for our success has been the release of new technologies and resources over the years designed to better serve our customers, pups, and communities.
Technology to Better Serve and Protect Our Customers
The health, safety, and happiness of our customers, both two- and four-legged, has always been our top priority. In response to the COVID-19 pandemic, we wanted to create a way for customers to take advantage of all that Camp Bow Wow offers while staying safe.
“[We] expedited the roll out of digital processes and capabilities to improve the speed and ease of transactions for customers, while addressing health and safety considerations associated with in-person interactions,” officials said in a statement referring to the COVID-19 pandemic. “[Camp Bow Wow] rapidly debuted a secure, contactless system that eliminated the need for face-to-face payments with an online format for financial transactions, as well as introduced a digital camper application.”
Enhancing Franchise Relationships
Our customers weren’t the only ones we focused on. Over the past few months, we launched and revised processes to foster an even stronger relationship between our corporate team and franchise network. An open channel of communication has always been what sets us apart from so many other networks, and we wanted to ensure our owners had every opportunity to succeed.
One of our biggest rollouts was virtual trainings that addressed topics, such as:
- Social distancing protocols and emergency preparedness.
- Paycheck Protection Program (PPP) and Small Business Administration (SBA) assistance.
- Customer communication materials and additional operational resources.
Are you looking to be a part of a low-risk, high-growth industry with high rates of repeat customers and a business model that ramps up quickly? If so, we think it’s time you joined the Pack!
To receive your complimentary executive summary and learn more about franchise opportunities, fill out the form below or call us at (870) 600-2713. We’re looking forward to having you join the Camp Bow Wow family.