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privacy policy


Date Last Amended: This Privacy Policy was last amended on April 19, 2022.


This website or mobile application is one of several websites (the “Sites”) or mobile applications (the “Apps”) (collectively, the “Digital Services”) relating to and/or operated by Camp Bow Wow Franchising, Inc., Bow Wow Buddies Foundation, and any of their subsidiaries, affiliates and related companies (collectively, “Camp Bow Wow,” “us,” or “we”). The purpose of this Privacy Policy is to disclose to you what information we may collect, how we may collect it, with whom we may share it, and certain other matters related to such information, including the choices you have regarding our collection of information and our use and disclosure to other parties of information we may have collected from you. Terms not otherwise defined herein shall have the meaning ascribed to such terms in the Terms of Use applicable to the Digital Services. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information collected through our Digital Services.

For clarity, this Privacy Policy is applicable to information collected on those parts of the Digital Services which may be specific to a particular Franchisee. For example, when you go to make a dog boarding reservation at a specific Camp through the Digital Services this Privacy Policy will apply. This Privacy Policy does not apply to information collected from you when you are in person at a Camp location. Although we do provide the Franchisees with certain requirements regarding their business practices, and although certain data collected by Franchisees may be stored in the same customer database as other data collected by Camp Bow Wow, we cannot be held responsible for the data privacy and security practices of the Franchisees. Except as otherwise expressly set forth herein, this Privacy Policy does not govern the privacy and security practices of the Franchisees.

Please read the following to learn more about our data collection policies and practices:

Notification of changes and acceptance of the Privacy Policy.

Correcting and updating personal information.

Information collected from children under age 13.

Contact information for questions or concerns about this Privacy Policy.


We and the Franchisees may collect personally-identifiable information and non-personally identifiable information when you use our Digital Services. Personally-identifiable information is information that can be used to identify you personally, either alone or in combination with other information, as well as any other information about you that can be attributed to you (“Personal Information”), and non-personally identifiable information cannot be used to identify a specific individual (together with the Personal Information, your “Information”). The Personal Information collected through our Digital Services is used to facilitate the transactions or information you may request on our Digital Services, and otherwise as described in this Privacy Policy. For example, we and/or our Franchisees, as applicable, may collect Personal Information on our Digital Services if you apply to become a Franchisee of a Camp Bow Wow location, reserve a spot for your dog in one of the Franchisee locations, inquire about our in-home services program and request an in-home consultation, make an online donation to the Bow Wow Buddies Foundation, request other information from us, subscribe to any of our online newsletters or email lists, enter a promotion on our Digital Services, request to be notified of special offers, or if you provide information through our Digital Services for any other reasons.

The Personal Information collected will vary depending on the nature of your interactions with our Digital Services and your specific requests, but it may include your name, email address, mailing address, phone number, or other information about you. If you are applying to become a Franchisee, we will need to collect significantly more detailed information from you, including financial information.

We and our Franchisees do not have access to financial account data in unencrypted form through our Digital Services. Rather, we use third party service providers to process all payment transactions for our Digital Services (whether the payment is by credit card, PayPal, or otherwise). Although these third-party processors will notify us if your payment has cleared, and may submit some of your Personal Information to us, they will not provide your credit card or other payment account information to us, and the third party will be solely responsible for any issues that may arise with your payment transaction.

If you provide Personal Information through our Digital Services, a profile will be created for you (and your dog, if applicable) in our database. If a profile is created, we may combine information we or our Franchisees receive from you or about you from various sources (including your transactions at our Franchisee camp locations, online or offline) in your profile. If you register for an account through our Digital Services, complete a doggie daycare reservation, or submit a request for services we or our Franchisees may collect your name, email address, phone number, and other information, and we and our Franchisees will have access to such Personal Information within our shared database.

If you apply for a job with Camp Bow Wow or one of the Franchisees, you may provide us or the Franchisee with Personal Information such as your name, address, email, phone number, background, criminal record, or other information. Any information provided in a job application will be managed in accordance with applicable laws and regulations.


Information may be collected in several different ways through our Digital Services, including but not limited to those described below:

Information You Voluntarily Provide

In most cases we will only obtain Personal Information through our Digital Services if you voluntarily provide it to us, for example, if you create an account through our Digital Services or with one of our camp locations, subscribe to our emails, enter a promotion, or request information from us or a Franchisee. As well, we will collect your Personal Information from a Franchisee if that Franchisee adds your Personal Information to our Digital Services for storage, processing and later retrieval. We also automatically collect certain anonymous information, such as your browser settings and click-stream data, when you use our Digital Services. In some cases, we may combine Personal Information with anonymous data in order to create aggregate information about groups of individuals who use our Digital Services.

IP Addresses, Click-stream Data, App Usage and Device Information

We may collect IP addresses, click-stream data, App-usage details, length of session, and other information related to your use of our Digital Services for purposes of system administration, to improve the Digital Services, to report aggregate information to potential business partners or sponsors, and for other internal uses related to the Digital Services. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. When you request pages from the Site, our computers log your IP address. Click-stream data is information collected when you visit different pages on our Digital Services. Click-stream data may include information such as the page served, the time, the source of the request, the type of browser, the preceding page view, and other non-personal information. App-usage details are automatically collected when you use an App, including how you interact with the App and which sections you visit. We may also collect information about your mobile device and internet connection, including the device’s unique identifier, operating system, and browser type. This data helps us analyze how visitors arrive at the Digital Services, what type of content is most popular, and other information about usage of our Digital Services.

Analytics Tools

We may use Google Analytics or similar tools or services to collect information such as how often users visit our Digital Services, what pages or features they visit when they do so, and what other sites they used prior to coming to our Digital Services. We use this analytics data to improve our Digital Services and tailor them to the needs of our users. Analytics providers may collect the IP address assigned to you on the date you visit our Digital Services, as well as your gender, age, interest categories, and other information to the extent it is available to the provider (based on your browser settings and otherwise). Google’s use of information collected by Google Analytics is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent certain analytics providers from recognizing you on return visits to our Sites by disabling cookies on your browser.

Information about Third-Party Cookies

In addition to the cookies CBW delivers to your computer or mobile device through this Site, certain third parties may deliver cookies to you for a variety of reasons. For example, we use Google Analytics, a web analytics tool that helps us understand how visitors engage with our Digital Servces and Google Analytics may deliver a cookie to your computer or mobile device for storage and retrival at a later date. To learn more about Google Analytics, click here.

Other third parties may deliver cookies to your computer or mobile device for the purpose of tracking your online behaviors across non-affiliated websites and delivering targeted advertisements either on this Site or on other websites.

You have choices about the collection of information by third parties on our Sites. For example, if you don’t want information about your visit to this Site sent to Google Analytics, you may download an Opt-out Browser Add-on by clicking here. Please note that the Add-on does not prevent information from being sent to CBW. In addition, if you would like to opt out of having participating entities collect your online behavior for advertising purposes when you are browsing our websites, click here for a “Website Opt Out.” You will be directed to an industry-developed website that allows you to choose whether each listed entity may collect and use data for interest-based advertising purposes. It may be that some of the third parties that collect interest-based information on this Site do not participate in the Website Opt Out, in which case the best way to avoid third party tracking of your online behaviors may be through your browser settings and deletion of cookies.

The Website Opt Out described above works only on websites. To opt out of having participating entities track your behaviors for advertising purposes when you are using our mobile apps, download and use the Digital Advertising Alliance’s “App Choices” app. As with the Website Opt Out, the “Mobile App Opt Out” prevents tracking only by participating entities.

Please note that the Website Opt Out and Mobile App Opt Out are device specific. If you wish to opt-out from having interest-based information collected by participating entities across all devices, you need to take the steps outlined above from each device.

Text Marketing

By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from CBW at the cell number used when signing up. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg & data rates may apply. View Terms at and our full Privacy Policy here.


We internally use information about our visitors and customers to improve our service offerings, for our marketing and promotional efforts, to statistically analyze Digital Service usage, to improve our content and service offerings, and to customize the content and layout of the Digital Services. We believe these uses allow us to improve the Digital Services and provide better service to our customers. We or our Franchisees may use your email address and mailing address or phone number, to contact you regarding a reservation or inquiry you have made using our Digital Services, regarding issues with a transaction, satisfaction with the Digital Services and/or our products and services and to provide further information regarding additional events, products and/or services we believe would interest the customer. By creating an account on one of our Sites or Apps, you consent to receiving marketing emails and SMS messages from us. We may use the information you provide in text messages and SMS messages to you. You may opt out of these messages at any time, as provided below. By opting out of any such messages, you may still receive messages regarding any ongoing transactions or future reservations and transactions. We may use information in the file we maintain about a customer to resolve disputes and troubleshoot problems.

Except as otherwise set out in this Privacy Policy, we collect, process, store and use Personal Information only for the purpose for which it was first collected and, if applicable, as authorized by you, including the uses described in this Privacy Policy or other uses which you may later authorize. We take reasonable steps to ensure that Personal Information collected is relevant to its intended use, and is accurate, current and complete.


Information we collect may be disclosed to a variety of parties, depending upon the purpose for which the information was provided. In addition, in many circumstances you may provide Personal Information directly to third parties (e.g. third-party service providers who process payment transactions on our behalf), which may share certain information with us. In order to process your requests, we may also provide your Personal Information to service providers or other companies who work on our behalf in order, for example, to process a payment transaction you have initiated.

As well, we may provide your Personal Information to Franchisees in connection with your ongoing relationship with the Franchisee and the services provided to you by the Franchisee.

We may access or use your information, and we may share such information with our current or future affiliated and related companies, Franchisees, or carefully selected third parties, to provide you with offers, information, promotions or marketing communications in which we think you may be interested. You may opt-out of having your information shared or used for marketing purposes by following the instructions below under “What choices do I have about my information?”

In addition, in the event that we or our related entities or Franchisees go through a business transition, such as a merger, acquisition, liquidation or sale of all or a portion of their assets, Personal Information and other consumer data in our possession will, in most instances, be part of the assets transferred. However, your Personal Information will remain subject to the terms of this Privacy Policy (or any subsequent version of this Privacy Policy, under which it was collected) following the transfer.


We may, without your consent or knowledge, collect, use and disclose your Information, any communications sent or received by you, and any other information that we may have about you to the extent we believe such collection, use or disclosure is permitted or required by law, regulation, rule or court order, including: pursuant to requests from governmental, regulatory or administrative agencies or law enforcement authorities; or to prevent, investigate, or identify persons or organizations potentially involved in, or take any action regarding, suspected fraud, violations of our Terms of Use, or any activity that appears to us to be illegal or we believe may expose us to legal liability. Additionally, we may disclose Information in situations that we believe to be emergencies involving potential threats to the physical safety or any person or property if we believe that your Information in any way relates to that threat.


At any time, you may opt-out of having your Information provided to third parties for marketing purposes, and opt-out of other communications from us. You can unsubscribe from email newsletters or similar communications by clicking on the unsubscribe link in every email and you may opt out of text messages by replying STOP to any marketing messages you receive from us. You may opt-out of all Personal Information sharing with third parties for marketing purposes by emailing us at or by sending a letter to us at the address below. If you wish to opt-out of communications from a specific camp location, please contact that location/Franchisee directly via the email links or other contact information on that location’s specific Site. Please note that we do not currently have a centralized opt-out mechanism applicable to all of our Franchisees and our various businesses, services and locations, so you will need to contact specific Franchisees directly.

To obtain a list of the Personal Information that Camp Bow Wow holds about you, or for residents of California and Canada (as required by California and Canadian law) to receive a list of the names and addresses of all third parties that received your Personal Information from Camp Bow Wow for direct marketing purposes during the preceding calendar year, and other purposes as required, please send a written request for this information, including your name, address, email address and phone number, with your signature, to us at the address below.

You have the ability to control the amount of Personal Information you provide to us and therefore you may restrict our use and disclosure of your Personal Information by not providing the Personal Information to us in the first place. However, if you choose to limit the Personal Information you provide, it may limit the manner in which you can use our services and to otherwise interact with us.


We have implemented reasonable security measures to safeguard the Personal Information you provide us. However, please keep in mind that “perfect security” does not exist on the Internet, and accordingly we cannot provide any guarantee that your information will remain secure.


You should be aware that when you use a Digital Service you could be directed to other sites beyond our control. For example, if you click on certain links, you will likely leave the Site or App and move to a different site which is not operated by us. These other services may send their own cookies to you, independently collect data or solicit Personal Information and may or may not have their own published privacy policies. If you visit a site that is linked to by a Digital Service, you should carefully review that site’s privacy policy before providing any Personal Information. This Privacy Policy does not apply to any information you submit to third-party sites, except it may apply to information provided to Franchisees as described herein.


If you are accessing our Digital Services from outside of the United States, when you provide Personal Information to us, you acknowledge that your Personal Information will be transferred to us, the Franchisees, or our service providers in the United States, and you consent to such transfer, as well as the use and processing of your Personal Information in accordance with this Privacy Policy. Regardless of where your Information is collected or transferred, if it is provided through the Digital Services, it will be treated in accordance with this Privacy Policy.


By providing us with any Personal Information you expressly and unconditionally release and agree to hold harmless Camp Bow Wow, the Franchisees, and its or their parents, subsidiaries, affiliates, related companies and their respective shareholders, owners, members, directors, officers, employees and agents (collectively, the “Releasees”) from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected Personal Information. In addition, while we take reasonable steps to prevent third party companies from making unauthorized use of your Personal Information, we cannot be held be held liable for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse thereof by those third parties.


By using any of our Digital Services, you signify your agreement to the terms of our Privacy Policy. We may change this Privacy Policy from time to time. If so, any such changes will be posted on this page, so that the we may keep users informed of our privacy practices. Accordingly, we recommend that you consult this page frequently so that you are aware of our latest policy. Your continued use of the Digital Services shall constitute your acceptance of such revised Privacy Policy.

The first sentence of this Privacy Policy indicates when the Privacy Policy was last amended.


You may request that we correct, update or remove the Personal Information you have provided to us by sending an email to, or by contacting us by mail at the address below:


We are proud of our Digital Services and we strive to ensure that it doesn’t offend people of any age. However, the Digital Services are not intended for children or minors under the age of thirteen years without the permission of their parent or guardian. If you believe that a child has submitted Personal Information on or through our Digital Services without the consent and supervision of their parent or guardian, please contact us using the information provided below so that we can take appropriate action.



Mail: Camp Bow Wow Franchising, Inc.

Attn: Legal

7577 W. 103rd Ave. Suite 209

Westminster, CO 80021

Phone: 877-700-BARK (2275)

Camp Bow Wow Franchising, Inc. (“CBW”) Privacy Notice for California Residents

Last Revised on: 5/20/2021

This Privacy Notice for California Residents (this “California Privacy Policy”) supplements the information contained in CBW’s primary Privacy Policy. Camp Bow Wow Franchising, Inc. (“we,” “us,” or “our”) has adopted this California Privacy Policy in accordance with the notice requirements under the California Consumer Privacy Act of 2018, as amended (“CCPA”), and any terms defined in the CCPA have the same meaning when used in this California Privacy Policy.

This California Privacy Policy is parallel in scope to our Privacy Policy.

Definitions Specific to this Policy

The CCPA includes definitions for terms specific to this California Privacy Policy that do not apply to CBW’s privacy policy, including the following terms:

The Personal Information We Collect and Disclose (“Notice at Collection”)

The chart below shows the categories of Personal Information we collect or may collect; examples of the type of Personal Information in each category; all types of sources from which each category of Personal Information is collected; the business purpose(s) for which that category of Personal Information is collected; and all types of Third Parties with whom that category of Personal Information is shared. As this chart shows, we disclose certain Personal Information to Third Parties for a business purpose. We do not Sell Personal Information to Third Parties. This information covers the past 12 months.



Types of Sources from which this Category of Personal Information is Collected

Business Purpose(s) for Collection

Types of Third Parties with whom this Information is Disclosed


A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.

Directly from you, for example, from forms or fields you complete or products and services you purchase; and, indirectly from you, for example, from observing your actions on our website and mobile app(s).

To fulfill or meet the reason you provided the information;

To provide, support, personalize, and develop our products and services;

To process your requests, purchases, and transactions;

To provide you with support and response to your inquiries, including to investigate and address your concerns and monitor and improve our responses;

To personalize your Website or mobile app experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our website, third-party sites, and via email or text (with your consent where required by law);

To help maintain the safety, security, and integrity of our Website, mobile apps, products, services, databases, or other technology assets, and business;

For testing, research, analysis, and product development, including to develop and improve our Website, mobile apps, products, and services;

To create an account at your request and to authenticate your account credentials and identify you, as necessary to log you in and/or ensure the security of your account.

As described to you when collecting your Personal Information or as otherwise set forth in the CCPA.

Our Service Providers, who use the information to help us provide services to you and to serve the business purpose(s) for which the information was collected;

Our Affiliates;

Our franchisees, who use the information to provide services to you and to serve the business purpose(s) for which the information was collected;

Third parties to whom you or your agents authorize us to disclose your Personal Information in connection with products or services we provide to you; and,

With law enforcement, as necessary, to respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))

A name, signature, address, telephone number, employment, bank account number, credit card number, debit card number, or any other financial information.

Some Personal Information included in this category may overlap with other categories.

Directly from you, for example, from forms or fields you complete or products and services you purchase.

Commercial information

Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

Directly from you, for example, from forms or fields you complete or products and services you purchase; and, indirectly from you, for example, from observing your actions on our website and mobile app(s).

Internet or other similar network activity

Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.

Indirectly from you, for example, from observing your actions on our website and mobile app(s).

Sensory data

Audio, electronic, visual, thermal, olfactory, or similar information.

Directly from you, for example, from photo submissions in contests, photos you tag on social media, or your participation in our promotional events.

Inferences drawn from other Personal Information

Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Directly from you, for example, from forms you complete or products and services you purchase; and, indirectly from you, for example, from observing your actions on our website, mobile app(s), and advertisements, and your participation in our contests, actions on our social media pages, and interactions with Camp staff.

We will not collect a category of Personal Information not listed above, or use any Personal Information collected in any of the above categories for a business purpose not listed above, without first providing you with notice.

Our full Privacy Policy can be found here. To exercise your rights with regard to information we have collected from or about you, click here.

Your Rights

You have the right to request certain information regarding the Personal Information we have collected about you in the preceding 12 months. You may make such a request up to twice in a 12-month span. Please note that there are circumstances in which we may not be able to comply with your request pursuant to the CCPA, including when we cannot verify your request and/or when there is a conflict with our own obligations to comply with other legal or regulatory requirements. We will notify you following submission of your request if this is the case.

You also have the right to request that we delete certain Personal Information that we have collected. Please note that there are circumstances in which we may not be able to comply with your request pursuant to the CCPA, including when we cannot verify your request and/or when there is a conflict with our own obligations to comply with other legal or regulatory requirements. We will notify you following submission of your request if this is the case.

You also have the right to request that we do not Sell Personal Information that we have collected. If you exercise that right, please note that pursuant to the CCPA we may have to subsequently inform you that you need to opt-in if the Sale of your Personal Information is required to complete a transaction you have initiated. If opting-in is required, we will provide you with the necessary instructions.

If you opt-out of the Sale of your Personal Information, we will wait at least 12 months before asking you if we may Sell your Personal Information.

You have the right to opt-in to the Sale of your Personal Information after you have opted out. Opting-in is a two-step process in which you will first clearly request to opt-in, and then separately confirm that choice.

Verification Process

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. Verifiable consumer requests must:

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. We reserve the right to ask for additional verification information if we believe it’s necessary to verify your identity. We will only use Personal Information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

Financial Incentives and Non-Discrimination

We will not discriminate against you if you exercise any of the rights provided by the CCPA set forth in this California Privacy Policy. Please note that a legitimate denial of a request for information, deletion, or to opt-out is not discriminatory, nor is charging a fee for excessive or repetitive consumer requests as permitted by the CCPA.

However, we may provide financial incentives to consumers who allow us to retain and disclose their Personal Information. These incentives may include payments to consumers, a lower price for goods or services, and/or a higher level of goods or services.

Authorized Agents

You may designate an authorized agent to exercise your rights under the CCPA on your behalf.

Pursuant to the CCPA:

Additional Information

If you would like additional information regarding our California Privacy Policy, please call or email us at 1-877-700-2275 or

Additional California Privacy Rights

California Civil Code Section § 1798.83 permits users of our web site that are California residents to request certain information regarding our disclosure of Personal Information to other parties for their direct marketing purposes. To make such a request, please send an email to with the subject “Shine the Light Request.”

You may view our main privacy policy here or contact us at or 1-877-700-2275 with any questions.

Changes to Our California Privacy Policy

CBW reserves the right to amend this California Privacy Policy at our discretion and at any time. When we make changes to this California Privacy Policy, we will post an updated notice on our website with the effective date.