San Ramon Reservations

Non-Holiday

• A non refundable 50% deposit of your entire reservation amount will be collected at the time you make your boarding reservation.
• Deposits are required to secure your reservation. Many times we are full and have to turn pet parents away and then people do not show up for their reservation.
• If you cancel 48 hours prior to your boarding reservation, you will receive a credit in your account equal to the amount of your deposit.
• If you are a no-show or cancel within the 48 hours prior to your boarding reservation, you forfeit your deposit.
• Payment for the balance of the full boarding stay will be collected at drop-off.
• All pricing and policies are subject to change without notice.

Overnight Boarding Holiday Policy

• A 2-night minimum stay is required at holidays to better accommodate all our furry guests.
• Holiday reservations require a 50% non refundable deposit at the time you make your boarding reservation.
• 72 hours notice for reservation cancellations for holidays is required to receive an account credit equal to that of your deposit.
• A holiday period is considered 3 days before and 3 days after the actual holiday.
• Cancellations after 72 hours prior to the holiday reservation and "no-shows" forfeit their 50% deposit.
• All pricing and policies are subject to change without notice.