Matthews Reservations

Non-Holiday

• Reservations are highly encouraged for all boarding stays
• For dog boarding stays in excess of 10 nights, 50% of your entire reservation amount will be collected at time of check-in.
• All pricing and policies are subject to change without notice.

Dog Day Care Only

• Deposits are required to secure your reservation for holidays and peak seasons. Many times we are full and have to turn pet parents away and then people do not show up for their reservation.

Dog Boarding Only

• A deposit equal to one night's stay is required to secure your reservation for holidays and peak seasons. Many times we are full and have to turn pet parents away and then people do not show up for their reservation.
• If we do not have a deposit for your reservation within one week of your reservation, it may be cancelled.

Holidays

• We recognize the following holidays in our holiday policy: New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas
• A holiday period is considered 3 days prior to and 3 days after the actual holiday.
• A 3-night minimum stay is required for holidays to better accommodate all our furry guests.
• Holiday reservations require a 50% deposit at the time you make your boarding reservation.
• Payment for the balance of the full boarding stay will be collected at check in.
• Your deposit will be refunded if you cancel the reservation at least 5 days before the scheduled check in date.
• Cancellations within the 5 day period prior to the holiday reservation and "no-shows" will result in the forfeiture of your deposit.
• Deposits cannot be used as credit toward other services.
• All pricing and policies are subject to change without notice.

Dog Daycare & Dog Boarding Packages

• No package refunds after 30 days from date of purchase.
• For package refunds within 30 days, nights used will be charged at single night rate and day care packages will be charged at a full or half-day rate (depending on the package purchased).
• All pricing and policies are subject to change without notice.
• Dog day care packages expire one (1) year from purchase date any days not used will be forfeited
• No package refunds after 30 days from date of purchase.
• All pricing and policies are subject to change without notice.