Matthews Reservations

Non-Holiday

Deposits are required to secure your reservation for holidays and peak seasons. Many times we are full and have to turn pet parents away and then people do not show up for their reservation.

We recognize the following holidays in our holiday policy: New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas
A holiday period is considered 3 days prior to and 3 days after the actual holiday.
A 3-night minimum stay is required for holidays to better accommodate all our furry guests.
Your deposit will be refunded if you cancel the reservation at least 5 days before the scheduled check in date.
Cancellations within the 5 day period prior to the holiday reservation and "no-shows" will result in the forfeiture of your deposit.
Deposits cannot be used as credit toward other services.
All pricing and policies are subject to change without notice.
Seasonal holiday surcharge of $5 to the night prior to a holiday, holiday night and the night after the holiday.

Packages are nonrefundable.
Packages will expire one year after purchase and any unused days will be forfeited.
All policies and pricing are subject to change without notice.