Matthews Reservations

Non-Holiday

For boarding stays in excess of 10 nights, 50% of your entire reservation amount will be collected at time of check-in.
If you cancel 72 hours prior to your boarding reservation, you will receive a full refund of your deposit.
If you are a no-show or cancel within the 72 hours prior to your boarding reservation, you forfeit your deposit.
Deposits cannot be used as credit toward other services.
Payment for the balance of the full boarding stay will be collected at drop-off.
All pricing and policies are subject to change without notice.

Deposits are required to secure your reservation for holidays and peak seasons. Many times we are full and have to turn pet parents away and then people do not show up for their reservation.

A deposit equal to one night's stay is required to secure your reservation for holidays and peak seasons. Many times we are full and have to turn pet parents away and then people do not show up for their reservation.
If we do not have a deposit for your reservation within one week of your reservation, it may be cancelled.

A 3-night minimum stay is required at holidays to better accommodate all our furry guests.
Holiday reservations require a deposit equal to one night's stay at the time you make your boarding reservation.
If we do not have a deposit for your reservation within one week of your reservation, it may be cancelled.
72 hours' notice for reservation cancellations for holidays is required to receive a full refund.
A holiday period is considered 3 days before and 3 days after the actual holiday.
Cancellations within the 72 hour period prior to the holiday reservation and "no-shows" forfeit their deposit.
Deposits cannot be used as credit toward other services.
All pricing and policies are subject to change without notice.

No package refunds after 30 days from date of purchase.
For package refunds within 30 days, nights used will be charged at single night rate and day care packages will be charged at a full or half-day rate (depending on the package purchased).
All pricing and policies are subject to change without notice.
Dog day care packages expire one (1) year from purchase date any days not used will be forfeited
No package refunds after 30 days from date of purchase.
All pricing and policies are subject to change without notice.