RESERVATIONS

Non-Holiday

• If you cancel 72 hours prior to your boarding reservation, you will receive a full refund of your deposit.
• If you are a no-show or cancel within the 48 hours prior to your boarding reservation, you forfeit your deposit.
• Deposits cannot be used as credit toward other services.
• Payment for the balance of the full boarding stay will be collected at drop-off.
• Packages are not Transferable.

Holidays

• A 2-night minimum stay is required at holidays to better accommodate all our furry guests.
• Boarding holiday reservations require a $96 deposit at the time you make your boarding reservation.
• If we do not have a deposit for your reservation within one week of your reservation, it may be cancelled.
• 3 days' notice for reservation cancellations for holidays is required to receive a full refund.
• For day care, the holiday period is considered 4 days before and 4 days after the actual holiday. For boarding, the holiday period is considered 3 days before and 3 days after the actual holiday.
• Cancellations within the 3 day period prior to the holiday reservation and "no-shows" forfeit their 50% deposit.
• Deposits cannot be used as credit toward other services.
• All pricing and policies are subject to change without notice.

Daycare & Boarding Packages

• All pricing and policies are subject to change without notice.
• No package refunds after 30 days from date of purchase.
• Boarding package owners subject to the same policies concerning cancellations or no-shows.