Rochester Reservations

Communications

• Phone & Text: Camp Bow Wow can be reached at (585) 613-9247. Add our number to your contacts to avoid calls/texts being filtered as spam.
• Text Opt-In/Out:
  • To receive texts (reminders, updates, and pictures), text START to (585) 613-9247.
  • If you opt out, you will no longer receive any Camp texts, including reservation reminders, vaccine updates, facility announcements, or photos.
• Email Reminders: Automatic emails are sent for reservations, vaccination reminders, and updates. Add us to your safe senders list:
  • Rochester@campbowwow.com
  • frontdesk@cbwrochester.com
• Email Opt-Out: If you opt out of emails, you will not receive important client information.

Business Hours

• Regular Hours: Monday -Saturday 7:00 AM – 7:00 PM. Sunday 7am-11am and 4pm-7pm. Day Camp offered Monday- Saturday. Day Camp is not available on holidays.
• Major Holidays: 7:00–11:00 AM & 4:00–7:00 PM only.  Day Camp is not available on holidays. We close midday on holidays so staff can spend time with family & friends.
• Check-out on holidays is required by 11:00 AM. Extended Check-out is not available on holidays.
• Holidays observed: New Year’s Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Eve & Christmas Day.
• All pricing & policies are subject to change without notice.

Boarding Policies

• Check-out by 11:00 AM. Extended Check-out fee = $15 (between 11:15am-7pm when available. This option is NOT available on our major holidays).
• Check-in by 4pm preferred. Latest check-in available 6:30pm. 
• Reservations required. Vaccinations must be up to date before booking.
• Reservations can be made online or through our app. Deposits required are charged to the credit card on file:
  • 1 night deposit (non-holiday stays).
  • 2-night minimum + deposit (holiday stays).
• Cancellations:
  • More than 1 week before check-in: refund or account credit. Account credits never expire.
  • Less than 1 week: forfeit deposit. 
    • This applies also to last minute bookings
• Local emergency contact required for every stay (see Emergency Policy).
• Dogs must complete a successful free interview day before first overnight stay.
• Day Camp visits before boarding are strongly recommended but not required.
   

Boarding FAQ

• Check-In: by 4:00 PM. If after 3:00 PM, feed dinner before drop-off.
• Food: Bring only what’s needed + a few extra meals. No bowls, measuring cups, glass, or rawhide. Pre-bag meals if desired. Dogs burn a lot of calories at Camp, feel free to pack extra food or increase their normal feeding amounts. 
• Collar & Tag: Quick-release collar with nametag required.
• Optional: Small bed, blanket, or towel (must be standard size machine washable & intact with no holes or tears). Toys/bones allowed if larger than 2”. Toys: Allowed if over 2" in size. Unsafe items will be removed.
• Medication: Bring in original bottles (not mixed in food). No charge for dispensing.
• Holiday/Summer Rates: +$5/night/dog (Memorial Day–Labor Day weekends & listed holiday periods). 
• Easter (Friday - Sunday nights)
• Memorial Day 05/23-05/27
• Independence Day 07/02-07/10
• Thanksgiving (the night before Thanksgiving through the following Sunday Morning)
• Christmas dates 12/19-12/28
• New Year’s dates 12/29-01/04

Same Family Cabin Sharing

• Dogs can share a cabin only if:
  • They live together full-time
  • No hostility or mealtime tension
• If dogs eat different food or at different paces:
  • $5 “Mealtime Companion” charge applies for each meal fed for 1 dog, or
  • Separate cabins (no multiple-dog discount)

Day Camp Policies

• Reservations: Required with up-to-date vaccinations. Call ahead for last-minute availability.
• Recurring Spots: Ask about weekly recurring reservations (excludes holidays).
• Cancellations: Must be made 24 hours in advance (full business day). Otherwise, visit will be forfeited or charged.
• Collar Policy: Quick-release collar with name tag required. No martingales or flea collars.
• Meals: Day Campers do not receive meals (except for medical needs to prevent Canine Bloat risk).
• Behavior:  We use our PAWS process for breaks. Repeated issues may require re-evaluation. 

Grooming Policy

• Grooming services available only during Day Camp or Boarding.
• No fur/hair trimming at this time.
• We will not muzzle or restrain dogs for grooming. We will be unable to service especially matted dogs. 

Vaccination Policy

• Required: Rabies, Distemper, Bordetella (canine cough).
  • Strongly encouraged: Canine Influenza.
• Puppies: Minimum 16 weeks old + completed boosters.
• Bordetella: If first time receiving, must wait 14 days before attending Camp.
• Dogs must be spayed/neutered by 7 months to attend.
• Records must be uploaded via client portal.

Emergency/ICE Contact Policy

• A local emergency contact is required on file for each Camper. These must be updated each Overnight visit.
• They must be able to:
  • Pick up your dog if needed
  • Provide care or transport to the vet
• Rochester’s emergency hospital is no longer reliably open 24/7. Please discuss emergency care plans with your vet.
• Camp staff cannot travel more than 5 miles except in life-threatening cases.
• Owners are responsible for all emergency vet costs, including staff expenses.

Payment & Refunds

• Payment: Due at time of service.
• Accepted: Cash, check, Visa, MasterCard, AmEx, Discover, Apple Pay.
• Late Payments: 10% fee after checkout, plus 10% every 30 days.
• Returned Check: $25 fee.
• Packages: Expire 1 year after purchase. Non-refundable & non-transferable.
• Boarding Deposits: Refundable with proper notice; otherwise follow cancellation policy.

Right to Refuse Service

• We reserve the right to refuse service for any reason.
• Campers with contagious illness will not be admitted.
• Disrespectful behavior toward staff (yelling, swearing, etc.) will not be tolerated.

All pricing & policies are subject to change without notice.