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Rochester Reservations

Day Camp Policies - What's The World Without Rules? Chaos!

Day Camp Reservations

What’s the worst thing in the world? Being late for work because Camp is full! Please make reservations at least 24 hours in advance so we can make sure you have a spot.

Day Camp Cancellation Policy

Ah, the catch! We are frequently having to turn people away because we are full, and then we have people not show up for their reservation which causes frustration for both you and us. To be fair to everyone, we ask for 24-hour notices to cancel a Day Camp reservation as that spot was reserved for your pup or you will be charged the full amount for the day.

Interviews

Yes, everyone is nervous about this first day and that is normal. This day is FREE and is a requirement to attend any Camp in the country. We do these by appointment only Monday through Saturday. Please call our staff to get setup and welcome to Camp!

Vaccinations

Please know that we are very serious about all of our Campers having a safe experience at Camp. We know keeping up to date on vaccines can be a pain, but we must ask you to keep your dog up to date at all times, we require Canine Influenza (by 1/1/19), Rabies, Distemper & Bordetella. Please note Intranasal and Injectable Bordetella are valid for 1 year and Oral Bordetella is valid for 6 months per CBW policies. Remember that if you haven’t made a reservation, we will not know to check your dog’s records. Keep in mind that we never want to turn you and your pups away, but if your dog isn’t up to date we will not be able to accept them at Camp. If you are unsure of your Camper's vaccinations, just give Camp a call and we would be happy to check for you.

Discounts

Math, no one really likes that. Combining discounts does weird things with compounding, so we don’t combine discounts with things like the multiple dog discount, half days, additional discounts on packages, etc.

Camp Holidays

Holidays are our busiest times at Camp and our staff want time off to spend with their families. During these periods, Day Camp will often be full or unavailable, so please plan ahead. Our holidays are New Year’s Eve, New Year’s Day, Winter Recess (February), Spring Break/Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Days. A holiday stay is any stay that falls within 48 hours of a recognized holiday.

Refund Policy

We offer no refunds on any service, packages, retail items, or deposit. If you have paid up front for any of our services and have a change of plans, or need to cancel, your account will be credited. All credits will stay on the account to be used at a future date.

Grooming

We want your dog's experience at Camp to be a positive one so if your Camper becomes stressed during the bathing or blow drying, we will stop and notify you that it could not be completed. Some breeds are too large to accommodate at Camp or have coats that require the experience of a professional. If this is the case we will refer you to a groomer that can perform the services you need.

Payment

We accept Cash, Check, Visa, Master Card, American Express & Discover. Concerning checks a charge of $25 applies to any returned checks / bounced checks. The staff also accept gratitude in the form of cookies, cakes, and other confections.

Past Due Balances

It doesn’t happen often, but we like to cover our bases, a 10% fee will added to unpaid balances after that date of check out and an additional 10% will be added every 30 days thereafter.

Right to Refuse Service

We reserve the right to refuse service for any and all reasons. This includes: swearing at the staff, attempting to bring a dog in that we suspect or know has a contagious illness, having a dog that is mouthy (especially if you try to hide it from us), or if you have a super energetic dog that has received no training/doesn't plan to use our Training services to help correct behaviors. Also, these rules may apply if we suspect you are not a Buffalo Bills or Sabres fan.

Dog Boarding Policies

Day Camp Reservations

  • Reservations are required at least 24 hours in advance
  • Cancellation is required 24 hours in advance of Day Camp reservation. As that spot was reserved for your pup, parents are financially responsible for cancellations with less than 24 hours’ notice.

Overnight Camp Reservations

We recommend making your reservations and deposits as far in advance as possible as our facility books up quickly:

  • Overnight Camp reservations require a non-refundable deposit that equals 1 night of Overnight Camp. Reservation requests without a deposit, will be placed on the waitlist until the deposit is paid.
  • If you have not paid a deposit for your reservation request, the reservation request is placed on the waitlist. A “waitlisted” reservation, means you have expressed interest in tentative Overnight Camp dates, but have not finalized your reservation with the required deposit. Waitlisted reservations are not a guaranteed reservation.
  • Per our Camper application, we require a minimum 48 hours’ notice of cancellation and your deposit will be returned to you as a Camp Bow Wow account credit. Cancellations with less than 48 hours’ notice will forfeit their deposit. Please see Holiday Reservations below, for Holiday Policies.

Holiday Reservations

Holidays are our busiest times at Camp and the team also wants to spend time with their families. During these periods, we advise you to book your reservations in advance, Day Camp will often be full or unavailable.

Camp holidays: New Year’s Eve & Day, February Winter Recess, Spring Break/Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve & Day. Holiday Policies:

  • A 2-night minimum stay is required at holidays, to better accommodate all our furry guests.
  • Holiday reservations require a 2-night deposit at the time you make your Overnight Camp reservation.
  • Pet parents are responsible for ensuring their Camper’s vaccinations are up to date. We require updated vaccination records to be submitted 48 hours in advance of upcoming Overnight Camp reservations, so we can better accommodate both pet and parent.
  • Deposits are nonrefundable. Deposits cannot be used as credit toward other services.
  • Once deposit is taken, any date adjustments must be made 2 weeks before the reservation is due to start. Upon 2 weeks, all dates will be finalized. If you wish to extend your reservation further, you will be required to contact Camp for availability.
  • Pet parents are financially responsible for the entire stay once deposit is taken.
  • If you have not paid a deposit for your reservation request, the reservation request is placed on the waitlist. A “waitlisted” reservation request, means you have expressed interest in tentative Overnight Camp dates, but have not finalized your reservation with the required deposit. Waitlisted reservations are not a guaranteed reservation.
  • Holiday Check Ins and Check Outs are required between the hours of 7:00am-10:00am and 4:00pm- 7:00pm; these are our Holiday operating hours, and we will not be open outside of these hours.
  • All pricing and policies are subject to change without notice.

Vaccinations

Please know that we are very serious about all of our Campers having a safe experience at Camp. We know keeping up to date on vaccines can be a pain, but we must ask you to keep your dog up to date on Canine Influenza (Required by 1/1/19), Bordetella, Distemper and Rabies. Please note Intranasal & Injectable Bordetella are valid for 1 year & Oral Bordetella is valid for 6 months per our Camp policies.

Payment

We accept Cash, Check, Visa, Master Card, American Express & Discover. Concerning checks, a charge of $25 applies to any returned checks. The staff also accept gratitude in the form of cookies, cakes, and other confections. A 10% fee will be added to unpaid balances after that date of check out and an additional 10% will be added every 30 days thereafter.

Refund Policy

We offer no refunds on any service, package, retail item, or deposit.

Right to Refuse Service

We reserve the right to refuse service for any and all reasons. In particular, we cannot accept Campers that we suspect or known have contagious illnesses for the safety of all our Campers. This rule may apply if we suspect you are not a Buffalo Bills or Sabres fan.

Your Local Camp

Camp Bow Wow Rochester

85 Mushroom Blvd
Rochester, NY 14623

Get Directions

(585) 613-9247

Camp Bow Wow Rochester 585-613-9247

Hours:

  • Mon 7:00 AM - 7:00 PM
  • Tue 7:00 AM - 7:00 PM
  • Wed 7:00 AM - 7:00 PM
  • Thu 7:00 AM - 7:00 PM
  • Fri 7:00 AM - 7:00 PM
  • Sat 7:00 AM - 7:00 PM
  • Sun 7:00 AM - 7:00 PM

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