Rochester Reservations

Communications

Phone & Text: Contact us at (585) 613-9247.

Text Messages: To receive reservation reminders, Camp updates, announcements and pictures, text START to (585) 613-9247. Add us to your safe senders lists to avoid spam related issues.

Email: Automatic emails are sent for reservations, vaccination reminders and other important updates. Please add the following addresses to your safe senders list:

• Rochester@campbowwow.com
• frontdesk@cbwrochester.com

If you opt out of text or email communications, Camp Bow Wow is not responsible for important information or updates you may miss as a result.

Business Hours

Monday–Saturday: 7:00 AM–7:00 PM 
Sunday: 7:00–11:00 AM & 4:00–7:00 PM

Sunday & Holiday Boarding

Check-ins: Available 7:00–11:00 AM OR 4:00–7:00 PM 
Check-outs: Must be completed between 7:00–11:00 AM

Extended Check-out is not available on Sundays or holidays. We have a 2-night minimum on holidays.

Day Camp

Day Camp is available Monday–Saturday and is not available on Sundays or major holidays.

Holiday Hours

On major holidays, Camp is open to the public 7:00–11:00 AM & 4:00–7:00 PM and closed midday so our team can focus on caring for our boarding Campers and enjoy time with family & friends.

Holidays Observed: New Year’s Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Eve & Christmas Day.

Boarding Policies

Check-out: Standard Boarding check-out is by 11:00 AM. 

When available, Extended Check-out from 11:15 AM–7:00 PM is available for $20 + tax per dog. Extended Check-out is not available on Sundays or major holidays.

Check-in: Check-in by 3:00 PM is preferred. The latest available check-in is 6:30 PM. If checking in after 3:00 PM, please feed your Camper dinner before arrival.

Reservations: Reservations are required and vaccinations must be current before booking.

Reservations can be made online or through our app. Required deposits are charged to the credit card on file:

• Standard Boarding: 1-night deposit
• Holiday Boarding: 2-night minimum stay + deposit

Boarding Cancellations

• Notice of 8 days or more aka more than 1 weeks’ notice: Deposit may be refunded or turned into an account credit. Account credits do not expire.
• Notice of 7 days or less aka 1 week or less notice: Deposit is forfeited.
• Cancellation policies also apply to reservations booked within the cancellation window.

A local emergency contact is required for every Boarding stay.

All dogs must successfully complete their FREE Interview Day before their first overnight stay. Day Camp visits prior to Boarding are strongly recommended, but not required.

What to Bring for Boarding

Food: Bring enough food for your Camper's stay, plus a few extra meals. Meals may be pre-portioned if desired. Please do not bring bowls, measuring cups, glass containers or rawhide.

Dogs are very active at Camp and may burn more calories than usual, so you are welcome to pack extra food, treats or increase their normal portions.

Collar & ID: A quick-release collar with a name tag is required for every visit. If your dog does not have these, we have these available for sale & will add these to your reservation.

Bedding: A small bed, blanket or towel is welcome. Bedding must be standard-size, machine washable and intact with no holes or tears.

Toys & Bones: Items larger than 2 inches are permitted. Items determined to be unsafe will be removed.

Medication: Please bring medications in their original bottles and do not mix medications into food. There is no additional charge for medication administration.

Holiday & Summer Boarding Rates

An additional $7 per night, per dog applies during high-demand boarding periods.  

Summer Seasonal Rates:

• Memorial Day–Labor Day weekends (Friday–Sunday)  

Holiday Seasonal Rates:

• Winter Break: 2/13–2/22
• Easter/Spring Break: 3/27–4/5
• Memorial Day: 5/23–5/27
• Independence Day: 7/2–7/10
• Thanksgiving: Night before Thanksgiving through the following Sunday morning
• Christmas: 12/19–12/28
• New Year's: 12/29–1/4

Same-Family Cabin Sharing

Dogs from the same household may share a Cabin when:

• They live together full-time.
• There is no hostility, food guarding or mealtime tension between them.

Dogs sharing a Cabin but need to be fed separately options:

• A $5 Mealtime Companion service for each meal requiring individual supervision for one dog, or
• Separate Cabins, in which case the multiple-dog discount does not apply.

Day Camp Policies

Reservations: Reservations and current vaccinations are required. Call ahead for last-minute availability.

Recurring Reservations: Ask us about reserving your Camper's regular weekly Day Camp schedule! Recurring reservations exclude holidays.

Cancellations: Day Camp cancellations must be made at least 24 hours in advance (one full business day). Late cancellations or no-shows will result in the visit being charged and forfeit.

Collar & ID: A quick-release collar with a name tag is required for every visit. If your dog does not have these, we have these available for sale & will add these to your reservation.

Meals: To help reduce the risk of Canine Bloat, Day Campers are not routinely fed meals while at Camp. Exceptions may be made for medical needs.

Behavior: We use our PAWS process to provide breaks and help Campers regulate during group play. Repeated behavioral concerns may require re-evaluation.

Grooming Policy

Grooming services are available during Day Camp or Boarding stays.

• Fur/hair trimming is not currently available.
• We do not muzzle or forcibly restrain dogs for grooming.
• We may be unable to safely provide grooming services for severely matted dogs or dogs who are uncomfortable with the grooming process.

Vaccination & Camper Requirements

To attend Camp, all Campers must:

• Be at least 16 weeks old & 10+ lbs.
• Be friendly with dogs & people and appropriate for our open-play environment.
• Successfully complete our FREE Camper Interview.
• Be spayed or neutered by 7 months of age.
• Be in overall good health and free of fleas, ticks, open wounds, stitches or signs of contagious illness.
• Wear a quick-release collar with a name tag while attending Camp.
• Be current on Rabies, Distemper & Bordetella (Canine Cough) vaccinations.
  • First-time Bordetella vaccinations require a 14-day waiting period before attending Camp.
  • Vaccination records must be uploaded through the client portal and kept current by parents.

Before Camp: Please feed your dog at least 1.5 hours before arriving at Camp. If your dog has eaten within 1.5 hours of arrival, please notify our team at check-in.

Emergency/ICE Contact Policy 

A local emergency contact is required on file for each Camper. These must be updated each Overnight visit.

• This contact must be able to:
  • Pick up your dog if needed
  • Provide care or transport to the vet
• Rochester’s emergency hospital is no longer reliably open 24/7. Please discuss emergency care plans with your vet.
• Camp staff cannot travel more than 5 miles except in life-threatening cases.
• Owners are responsible for all emergency vet costs, including staff expenses.

Payment, Packages & Refunds

Payment: Payment is due at the time services are provided. Balances are due at checkout and may be charged to the credit card on file.

Accepted Payments: Cash, check, Visa, MasterCard, American Express, Discover and Apple Pay.

Outstanding Balances: Any unpaid balance must be paid in full before additional reservations or services can be scheduled. Balances remaining unpaid for 3 days or more will be subject to a $25 late fee. Accounts with an outstanding balance will be suspended until payment is received.

Returned Checks: $25 fee.

Day Camp Packages: Packages expire 1 year from the date of purchase and are non-refundable and non-transferable.

Boarding Deposits: Deposits are refundable when the required cancellation notice is provided. Late cancellations follow the Boarding cancellation policy above.

Right to Refuse Service

Camp Bow Wow reserves the right to refuse service when necessary for the safety and well-being of our Campers and team.

Dogs showing signs of a potentially contagious illness will not be admitted to Camp.

We expect respectful communication between our team and Camp families. Yelling, swearing, threatening or other disrespectful behavior toward Camp staff will not be tolerated.

All pricing, hours and policies are subject to change without notice.