Please note our Business hours are 7:00am-7:00pm; reservations are considered to start upon the start of business for the reservation Check In date. Parents are financially responsible for full reservation payment, without proper cancellation & modification notice. Please note all voicemail and e-mail cancellation notices must also be submitted within the same time frame as the policies below. All reservations/modifications sent in after business hours, will be considered sent in the next day.
Day Camp reservations are required 24 hours in advance; without proper notice we are unable to verify your account/requirements/vaccinations are up to date or staff accordingly. Walk ins may be turned away.
Day Camp cancellations & modifications are required 24 hours in advance of reservation Check In date. (24 hours, is 1 entire business day BEFORE the start of the business day of Check In date. Ex. A Tuesday reservation would need to be cancelled on/before Sunday between 7:00am-7:00pm, BEFORE the start of business on Monday). Without proper notice, client will forfeit their Day Camp Package day or will owe the balance if they do not have a Day Camp Package.
Overnight Camp reservations are considered finalized only upon payment of required deposit.
Overnight Camp reservation requests may submitted at anytime, and are considered “requests”; the tentative dates are placed on the waitlist and are only finalized upon payment of required deposit. We recommend finalizing Overnight Camp reservations as far in advance as possible.
All tentative requested dates are placed on the waitlist for up to 7 days, until a deposit, equivalent of 1 full night, is paid to finalize the reservation. After 7 days of inactivity on the waitlist without a deposit, the waitlisted dates will be removed from our system. You will be required to submit your dates again, as well as deposit, to finalize the reservation.
Overnight Camp cancellations & modifications are required 48 hours in advance of reservation Check In date. (48 hours, is 2 entire days before the start of the business day of Check In date ex. A Friday reservation would need to be cancelled on/before Tuesday between 7:00am-7:00pm, BEFORE the start of business on Wednesday).Without proper cancellation notice, client will forfeit their deposit.
Holiday Overnight Camp
2-night minimum/2-night deposit for Overnight Camp is enforced during Camp holidays. Our holidays are New Year’s Eve, New Year’s Day, Winter Recess (February), Spring Break/Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Days. A holiday stay is any stay that falls within 48 hours of a recognized holiday. Deposits are nonrefundable. Deposits cannot be used as a credit towards other services. Once deposit is taken, any date adjustments must be made 14 days before the reservation is due to start, after this the reservation is finalized and the parent is responsible financially responsible for the entire reservation cost.
Check Ins/ Outs that occur on Christmas Day, Thanksgiving and Easter are required between the hours of 7:00am-10:00am and 4:00pm- 7:00pm; these are our Holiday operating hours, and we will not be open outside of these hours. We do not offer Day Camp or New Camper Interviews on these specific Holidays.
Holiday Overnight Camp cancellations & modifications are required 14 days in advance of reservation Check In date. (14 days, is 2 entire weeks BEFORE the start of the business day of Check In date. A “Holiday” reservation is considered any reservation that touches a holiday. Ex. A Friday reservation would need to be cancelled/modified on/before the Thursday, 2 weeks PRIOR to the reservation start date, which is before the start of business on Friday, 2 weeks PRIOR to the reservation start date). If you wish to extend your reservation further, please contact Camp to check availability.
Without proper notice of cancellation/modification, client will be financially responsible for the entire reservation.
Parents are responsible for ensuring their Camper's vaccinations are up to date for their visits. All Campers must be up to date on the following vaccinations:
Rabies, Distemper, Bi-Valent Canine Influenza & *Bordetella (Kennel Cough). Please see Bordetella specifications.
*Bordetella in Oral form must be updated every 6 months. Bordetella in Injectable & Intranasal form must be updated each year.
*Please note: Veterinarians may have different requirements, please note these specifications are required to visit all Camp Bow Wow locations.
*Please note: New Customers will have 90 days to get their Camper up to date on the Bi-Valent Canine Influenza.
Emergency Contacts/ICE Contacts:
For all Overnight Camp visits, we require a local emergency contact on record. We understand that this may change stay to stay, for this reason we require you to complete Check In paperwork that lists the ICE Contact that will be used each visit. Please ensure your ICE contact is LOCAL & is able to take responsibility for the care of your Camper, in any & all emergent situations; such as, but not restricted to; picking Camper up from Camp, taking Camper to the vet & providing accommodations, in the event the Camper can no longer stay at Camp. It is our policy, that a dog with a suspected contagious illness, in need of veterinary care, or having behavioral issues that risk another Camper or our staff, must be picked up by your ICE. These events are rare, but can occur and we will contact you to work on any issues we face, in partnership.
Payment - We accept Cash, Check, Visa, Master Card, American Express & Discover. A charge of $25 applies to any returned checks. A 10% fee will be added to unpaid balances after that date of check out and an additional 10% will be added every 30 days thereafter.
Refund Policy -We offer no refunds on any service, packages, retail items, or deposit. Any package purchased, expires 12 months from purchase date.
Right to Refuse Service - We reserve the right to refuse service for any and all reasons. In particular, we cannot accept Campers that we suspect or are known to have contagious illnesses for the safety of all our Campers. "