Please Note: The policies stated below are valid at most locations. However reservation, deposit, and refund policies may differ at some Camp Bow Wow locations. Please contact Camp Bow Wow Covington at (985) 892-9364 for specific details.
Non-Holiday
- A 50% deposit of your entire reservation amount will be collected at the time you make your boarding reservation.
- If we do not have a deposit for your reservation within one week of your reservation, it may be cancelled.
- Deposits are required to secure your reservation. Many times we are full and have to turn pet parents away and then people do not show up for their reservation.
- If you cancel 48 hours prior to your boarding reservation, you will receive a full refund of your deposit.
- If you are a no-show or cancel within the 48 hours prior to your boarding reservation, you forfeit your deposit.
- Deposits cannot be used as credit toward other services.
- Payment for the balance of the full boarding stay will be collected at pick up.
- All pricing and policies are subject to change without notice.
- Boarding Checkout Time: The checkout time for boarders is 11:00am. While pups are welcome to stay and play longer at no additional cost, we appreciate you picking up your Camper by 11:00am so we can prepare for incoming overnight Campers. Checkout time may vary on Sundays and holidays.
Holidays
- A 3-night minimum stay is required at holidays to better accommodate all our furry guests.
- Holiday reservations require a 50% deposit at the time you make your boarding reservation.
- If we do not have a deposit for your reservation within one week of your reservation, it may be cancelled.
- 5 days' notice for reservation cancellations for holidays is required to receive a full refund.
- A holiday period is considered 3 days before and 3 days after the actual holiday.
- Cancellations within the 5 day period prior to the holiday reservation and "no-shows" forfeit their 50% deposit.
- Deposits cannot be used as credit toward other services.
- All pricing and policies are subject to change without notice.
Day Care Packages
- No package refunds after 30 days from the date of purchase unless the dog is dismissed.
- For package refunds within 30 days, day care packages will be charged at a full or half-day rate (depending on the package purchased).
- Day Care packages expire one (1) year from purchase date. Any days not used will be forfeited.
- All pricing and policies are subject to change without notice.
CHECK-IN/CHECK-OUT
CHECK IN: Preferred by 4 PM, which allows for dinner and play time. You can also bring your dog earlier in the day to enjoy a full day of play.
CHECK OUT: Any time during business hours.
PLEASE NOTE:
- Multiple dog rates are based on all dogs from the same family staying in the same Cabin
- Only one discount per stay per family
- Discounts cannot be combined with any other discounts, multiple dog discounts, or boarding packages
- 401K-9, VIP, and Military discounts available only at full rate