Monday – Saturday: 7AM – 6:30PM
Overnight Lodging Lobby Hours:
Monday – Saturday: 7AM – 7PM
Sunday: 7AM – 9AM + 5PM – 7PM
Noon Lodging Check-Out:
Overnight check-outs occurring "After-Noon" on check-out day, will incur $20 per dog "After-Noon Check-Out.” Before noon check-out, Sundays, Federal Holidays, and Grooming services purchased are excluded. Noon check-out time helps us manage capacity constraints and provides your Camp Bow Wow Team ample time to thoroughly clean all our Cabins, Luxury Suites, and Condos before the arrival of our daily Doggy check-ins.
All Holiday overnight reservation cancellations must be cancelled via email, timestamped prior to 7PM CST, at least seven full days or more, before the actual Federal Holiday, i.e. before 7PM CST 12/17, Christmas Day is actual Federal Holiday on 12/25. You agree to forfeit and lose the entire Holiday pre-payment, if your Holiday reservation cancellation is not received in accordance with this policy. Cancellations for all other overnight reservations will be assessed $75 late-cancellation, if overnight cancellation is not received via email, timestamped prior to 7PM CST, at least two full days or more, before your scheduled check-in date, i.e. before 7PM CST on 12/1, for 12/4 scheduled check-in. Please email firstname.lastname@example.org and include your name, dog(s) name, original overnight lodging dates, and phone number. Cancellations made via phone cannot be recognized.
Lodging Early Pick-up:
Early pick-ups before your originally reserved overnight check-out date will receive a Camp Bow Wow Colleyville in-Camp credit for nights reserved, but not stayed, and will not receive any credit or debit card refund. Camp Bow Wow Colleyville in-Camp credit may be applied to any future Camp Bow Wow Colleyville services and unused in-Camp credits do not expire. Minimum 2-consecutive overnights, in-Camp, are required during Holiday Seasons. Early overnight pick-ups that do not meet minimum 2-consecutive overnights, in-Camp, during Holiday Seasons, you agree to forfeit all payments for your entire reservation and will not receive any credit.
Holiday Season | 2-Overnight Minimum:
March 10th-20th | April 7th-10th | May 26th-30th | June 30th-July 5th | September 1st-5th | November 17th-27th | December 15th - January 3rd, 2024. Our Lobby will be closed on actual Federal Holidays, without any overnight check-ins or check-outs.
Holiday Season Pre-Payment:
All Holiday Season reservations require Pre-payment in Full, for 2, 3, or 4 consecutive overnights reservations, or 50% of the total Holiday reservation for 5+ consecutive overnights reservations to be confirmed. Reservations are not confirmed, until Holiday Pre-payment is collected and processed. Remaining balance, if any, is due at check-in. Any pending Holiday Season reservation not confirmed by collected Holiday Pre-Payment will be released for rebooking, and in the sole discretion of Camp Bow Wow Colleyville.