DayCamp Hours:
Monday – Saturday: 7AM – 6:30PM*
Reservations not checked-in, and which are no-call and no-show: you agree to forfeit that day of DayCamp from your FUR-Pack account. All dogs are required to wear a quick release collar and name-tag, to check-in. During Holiday Seasons and due to capacity constraints: traditional DayCamp will be shortened some days, or entirely postponed until after the Holiday Season.
Lodging Lobby Hours:
Monday – Saturday: 7AM – 7PM
Sunday: 7AM – 9AM + 5PM – 6:30PM.
Our Lobby is closed on Holidays, such as Independence, Thanksgiving, Christmas day, etc. with no check-ins and no check-outs. Overnight DayCamp is shortened on all Sundays and Holidays.
Noon Overnight Check-Out:
Overnight check-outs occurring "After-Noon" on check-out day are $20 per dog. Before Noon check-outs, check-outs on Sundays, Grooming Services purchased during your Pups overnight stay, and Colleyville Club Members are exempt from Noon lodging check-out time. Noon check-out helps us safely manage capacity and provides our Camp Bow Wow Team ample time to clean all Classic Cabins, Luxury Suites, and Teacup Condos, before the arrival of daily check-ins.
Holiday Season 2-Night Minimum and 1-Night Pre-Payment:
To confirm all Holiday Season reservations, a 2-consecutive overnight minimum stay is required with advance pre-payment of 1-overnight per dog is collected at the time of your Holiday Season reservation. Remaining balance due is collected at check-in. Holiday Season 1-Overnight pre-payments are refundable, when your cancellation request is emailed in accordance with our Holiday Season cancellation policy and timelines. All Holiday Season reservations without 1-Overnight pre-payment are "unconfirmed tentative reservations," which may be released for rebooking to other families, in the sole discretion of Camp Bow Wow Colleyville.
Holiday Season Non-Refundable Booking Fee:
$39-Non-Refundable Holiday Season Booking Fee is assessed per dog, for each Holiday Season overnight reservation. This is separate from Holiday Season 1-Overnight pre-payment requirement, which are refundable. $39 Holiday Season Booking Fee is non-refundable, and is collected at the time of your Holiday Season overnight reservation. As occupancy increases to full Camp capacity, as each Holiday Season nears: the Non-Refundable Holiday Season Confirmation Fee may increase. Holiday Season nightly peak surcharges may also be applied during specific overnight time periods. These additional amounts, if in effect, will be disclosed prior to check-in.
Lodging and Holiday Season Cancellations:
We understand plans may change! Holiday Season lodging cancellations requesting refund of 1-Overnight Holiday Season pre-payment: please email cancellation timestamped prior to 7PM CST, at least 7-full days or more, before the actual Federal Holiday, i.e. before 7PM CST on June 26th, as Independence Day Federal Holiday is actually on July 4th. If no Federal Holiday exists in a Holiday Season, such as Spring Break: email Holiday Season 1-Overnight pre-payment refund requests, timestamped prior to 7PM CST at least 7-full days, or more before the Spring Break Holiday season actual start date, i.e. before 7PM CST on 2/29, as Spring Break Holiday Season begins on 3/8/2024.
Regular Non-Holiday Season overnight periods are assessed $75 late-cancellation fee, if your overnight cancellation is not emailed and timestamped prior to 7PM CST, at least 2-full days or more, before your scheduled check-in date, i.e. before 7PM CST on 4/1, for 4/4 scheduled overnight check-in. You agree to forfeit and you agree to lose without any refund, the entire Holiday Season 1-Overnight pre-payment , or you agree to pay $75 late-cancellation fee for Non-Holiday Seasons, if your overnight cancellations are not received in accordance with these timelines. Please email cancellations to colleyvilletx@campbowwow.com and please include your name, reservation dates, and your phone number. Cancellations made verbally will not be recognized.
Holiday Seasons 2-Consecutive Overnight Minimum and Non Refundable Holiday Booking Fee Dates:
Memorial Holiday May 24 - 28th, 2024 | Independence Holiday July 1 - 7th, 2024 | Labor Holiday August 30 - September 3rd, 2024 | Thanksgiving Holiday November 22 – December 1st, 2024 | Christmas Holiday December 20 – 29th, 2024
Our Lobby is closed on Holidays, such as July 4th, Thanksgiving, Christmas, etc. with no overnight check-ins and no overnight check-outs.
Lodging Early Pick-ups:
Early pick-ups, before originally scheduled overnight check-out dates will receive Camp Bow Wow Colleyville in-Camp credit, and will not receive any credit or debit card refund. Camp Bow Wow Colleyville in-Camp credits may be applied to any future Camp Bow Wow Colleyville service and do not expire. Early overnight pick-ups during every Holiday Season will not receive any credit and you agree to forfeit all payments for your entire remaining reservation and you will not receive any credit of any kind.
Colleyville Club DayCamp Membership: $389/Month/Dog
Includes 1 Fresh Clean Grooming service available per month, and waiver of Noon overnight check-out time during overnight stays. Colleyville Club Membership does not guarantee daily DayCamp availability and reservations are highly recommended. Colleyville Club Membership is pro-rated the first month, and the next full month Membership dues are collected at time of membership start date. Colleyville Club Memberships do not accrue DayCamp days and no refunds under any circumstances. Colleyville Club Membership is transferable within the same household for and monthly Membership dues are assessed per dog. To discontinue your Colleyville Club Membership; please simply email colleyvilletx@campbowwow.com at least seven days before the next billing month.
Camp Bow Wow Other Information
No Camp Bow Wow Colleyville Team Member stays overnight and there is no fire suppression system on property. By utilizing our services, you provide your own acceptance of this inherent fire risk.
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