Non-Holiday
- A 50% deposit of your entire reservation amount will be collected at the time you make your boarding reservation (unless you have a boarding package).
- If we do not have a deposit for your reservation within one week of your reservation, it may be cancelled.
- Deposits are required to secure your reservation. Many times we are full and have to turn pet parents away and then people do not show up for their reservation.
- If you cancel 48 hours prior to your boarding reservation, you will receive a full refund of your deposit.
- If you are a no-show or cancel within the 48 hours prior to your boarding reservation, you forfeit your deposit.
- Deposits cannot be used as credit toward other services.
- Payment for the balance of the full boarding stay will be collected at drop-off.
- All pricing and policies are subject to change without notice.
Holiday Deposits
- A 2-night minimum stay is required during holidays to better accommodate all our furry guests.
- A card on file is required to make Peak Time Boarding Reservations.
- Holiday or Peak Time (Mid-Winter Break, Spring Break, Summer Weekend) reservations require a 50% deposit at the time of booking boarding reservation.
- 5 days' notice for reservation cancellations for holidays is required to receive a full refund.
- A holiday period is considered 3 days before and 3 days after the actual holiday.
- Cancellations with less than a 5-day notice prior to the holiday reservation and "no-shows" forfeit their 50% deposit.
- Deposits cannot be used as credit toward other services.
- All pricing and policies are subject to change without notice.
Day Care Packages
- No package refunds after 30 days from date of purchase.
- For package refunds within 30 days, daycare packages will be charged at a full or half-day rate (depending on the package purchased).
- Day Care packages expire one (1) year from purchase date any days not used will be forfeited.
- All pricing and policies are subject to change without notice.
Boarding Checkout Time
- The checkout time for boarders is 11:00am. While pups are welcome to stay and play longer at no additional cost, we appreciate you picking up your Camper by 11:00am so we can prepare for incoming overnight Campers. Checkout time may vary on Sundays and holidays.