San Antonio Airport Reservations

Non-Holiday

• A 50% deposit of your entire reservation amount will be collected at the time you make your boarding reservation (unless you have a boarding package).
• If we do not have a deposit for your reservation within one week of your reservation, it may be cancelled.
• Deposits are required to secure your reservation. Many times we are full and have to turn pet parents away and then people do not show up for their reservation.
• If you cancel 48 hours prior to your boarding reservation, you will receive a full refund of your deposit.
• If you are a no-show or cancel within the 48 hours prior to your boarding reservation, you forfeit your deposit.
• Deposits cannot be used as credit toward other services.
• Payment for the balance of the full boarding stay will be collected at drop-off.
• All pricing and policies are subject to change without notice.

Holidays

• A 3-night minimum stay is required at holidays to better accommodate all our furry guests.
• Holiday daycare reservations require a 50% deposit when you make your reservation. Holiday overnight boarding reservations require a 3 night deposit at the time of reservation.
• If we do not have a deposit for your reservation within one week of your reservation, it may be cancelled.
• 7 days' notice for daycare reservation cancellations for holidays is required to receive a full refund. 14 days' notice for overnight boarding reservation cancellations for holidays is required to receive a full refund.
• A holiday period is considered 3 days before and 3 days after the actual holiday.
• Cancellations within the 7 day period prior to the holiday reservation and "no-shows" forfeit their 50% deposit.
• Deposits cannot be used as credit toward other services.
• All pricing and policies are subject to change without notice.

Daycare & Boarding Packages

• No package refunds after 30 days from date of purchase.
• For package refunds within 30 days, nights used will be charged at single night rate and daycare packages will be charged at a full or half-day rate (depending on the package purchased).
• Daycare packages expire one (1) year from purchase date any days not used will be forfeited.
• Dog Boarding packages expire one (1) year after date of purchase and any nights not used will be forfeited.
• All pricing and policies are subject to change without notice.
• Boarding package owners subject to the same policies concerning cancellations or no-shows.
• Boarding Checkout Time: The checkout time for boarding is at 11:00am. If you’d like your pup to stay and play the rest of the day, we are happy to upgrade your stay for an additional fee. Checkout time may vary on Sundays and holidays.