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reservation policies

Memphis Balmoral Reservations

Day Care Reservations

  • We are open for day care on SATURDAY as well as during the week. We strongly encourage pet parents to make day camp reservations at least 24 hours in advance. Making a reservation will ensure your pup has a spot in the play yards as we have to stay within our capacity numbers for the safety of all and you do NOT want to be turned away unexpectedly on our busiest of days. Specifically around holidays and school breaks, day care reservations will be required.
  • No Day Care offered on Thanksgiving Day and Christmas Day except to those boarding with us.


  • Payment due at the time you drop-off for the balance of the full boarding stay for your fur-baby.
  • All pricing and policies are subject to change without notice.

Holidays and Fall/Spring Break

  • A 3-night minimum stay is required at holidays to better accommodate all our furry guests and no arrivals on the actual holiday.
  • Holiday/Break reservations require a 50% deposit of the 3-night minimum ($75) at the time of boarding reservation to secure and confirm your reservation.
  • If we do not have a deposit for your reservation within 30 days of your reservation arrival date, your reservation will be cancelled.
  • 7 days' notice prior to arrival for reservation cancellations for all holidays/breaks is required to receive a full refund of your deposit.
  • A holiday period is considered 3 days before and 3 days after the actual holiday.
  • Cancellations within the 7day period prior to your Arrival date for the holiday/break reservation or "no-shows" forfeit their 50% deposit on the 3-night minimum stay.
  • Deposits cannot be used as credit toward other Camp services or products.
  • All pricing and policies are subject to change without notice.

Day Care Packages

  • No package refunds after 30 days from date of purchase.
  • For package refunds within 30 days, day care packages will be charged at a full or half-day rate not the discounted pricing of the package (depending on the package purchased).
  • All pricing and policies are subject to change without notice.
  • All Package services expire one (1) year after purchase.

Your Local Camp

6108 Quince Road
Memphis, TN 38119

Get Directions

(901) 878-9663

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  • “Wonderful!”

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  • “"Amazing experience here! Highly recommend CBWBalmoral to all pet owners."”

    - Amy Cowan

  • “Great staff and friendly dogs”

    - Maggie Mae

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Safety is Our Top Priority

Parents also feel confident knowing their pet is well-cared for in our safe and secure environment:

  • All Certified Camp Counselors® are extensively trained in dog behavior, pet first aid and CPR
  • Each Camper is required to pass a socialization interview, be spayed or neutered, and be current on vaccinations.
  • Live webcams to check in on your dog from anywhere using a computer or mobile device.
  • Facilities are monitored 24 hours a day, 7 days a week.

All-Inclusive Pricing

Get more play in your stay at Camp! We offer premier care with no hidden fees. Whether your dog is here for the day or overnight, they'll play all day with furry friends and get lots of TLC from our Camp Counselors. With Camp Bow Wow, you get the best care at the best value because your pup's day of Camp includes:

What's Included:
  • Day Camp included in overnight stays
  • All-day play in indoor and outdoor play yards
  • Individual cozy cabin and nightly Campfire TreatTM for Overnight Campers
  • No charge for medication administration and other special requests
  • Lots of individual attention and TLC from Camp Counselors

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