Columbia SC Reservations

Non-Holiday

• A 50% deposit of your entire reservation amount will be collected at the time you make your boarding reservation (unless you have a boarding package).
• If we do not have a deposit for your reservation within one week of your reservation, it may be cancelled.
• Deposits are required to secure your reservation. Many times we are full and have to turn pet parents away and then people do not show up for their reservation.
• If you cancel 48 hours prior to your boarding reservation, you will receive a full refund of your deposit.
• If you are a no-show or cancel within the 48 hours prior to your boarding reservation, you forfeit your deposit.
• Deposits cannot be used as credit toward other services.
• Payment for the balance of the full boarding stay will be collected at drop-off.
• All pricing and policies are subject to change without notice.

Holidays

To book a boarding stay over a holiday, we will require a 50% deposit at the time of booking. That is 50% of the total cost of your reservation. There is a 3 night minimum stay for holiday reservations. A holiday includes the 3 days prior to and after the actual holiday. Refunds for deposits are free until 5 days prior to check-in. Within 5 days of the reservation the deposit is non-refundable.

• A 3-night minimum stay is required at holidays to better accommodate all our furry guests.
• Holiday reservations require a 50% deposit at the time you make your boarding reservation.
• If we do not have a deposit for your reservation within one week of your reservation, it may be cancelled.
• 5 days' notice for reservation cancellations for holidays is required to receive a full refund.
• A holiday period is considered 3 days before and 3 days after the actual holiday.
• Cancellations within the 5 day period prior to the holiday reservation and "no-shows" forfeit their 50% deposit.
• Deposits cannot be used as credit toward other services.
• All pricing and policies are subject to change without notice.

Daycare & Boarding Packages

• No package refunds after 30 days from date of purchase.
• For package refunds within 30 days, nights used will be charged at single night rate and day care packages will be charged at a full or half-day rate (depending on the package purchased).
• Day care packages expire one (1) year from purchase date any days not used will be forfeited.
• Dog Boarding packages expire one (1) year after date of purchase and any nights not used will be forfeited.
• All pricing and policies are subject to change without notice.
• Boarding package owners subject to the same policies concerning cancellations or no-shows.