Lindenhurst Reservations

Cancellation and Reservation Policies

Daycare:

• Minimum of 24-hr. advanced notice on all daycare reservations to ensure availability.
• Day care walk-ins may not be available during holiday/peak periods*. Always call ahead to confirm availability for your Camper!

Daycare Packages:

• Packages must be paid in full before the use of package.
• Packages cannot be purchased retroactively.
• Packages cannot be transferred.
• Packages expire one year from purchase date and are non-refundable. Any days not used will be forfeited.

Boarding Reservations:

• A credit card is required to be on file to book any boarding stay.
• 2-day minimum stay is required for boarding reservations made during holiday/peak* periods.
• 2-day minimum stay is required for all luxury suite reservations.
• Lodging changes – requests to move in
• Cancellations made less than 72 hours in advance will be charged a fee of one night of boarding based on your reservation ($65 standard/$99 luxury).
• Modifications made less than 72 hours in advance may not be possible and the original reservation cost shall be charged.
• Boarding Checkout Time: The checkout time for boarders is 10:00am. Pups are welcome to stay and play longer at a significantly reduced daycare rate of $15 to provide you with the flexibility that you need, however, after 10:00am your cabin or suite will be prepared for the incoming overnight Campers.
• A seasonal daily fee will be applied per dog during holiday/peak boarding times, $4 for a standard cabin and $6 for a luxury suite.

Boarding Deposits: (only applicable on holiday/peak* boarding times)

• A minimum of 25% deposit is required at the time of booking for all boarding reservations. We reserve the right to request a higher deposit amount due to the length of stay or past reservation history. If not received, your reservation will be placed on the wait list until the deposit is received.
• Deposits cannot be used as credit toward other services.
• Cancellations made more than 72 hours prior to the reservation date are eligible for a refund as an account credit only, otherwise deposit will be forfeited if less than 72 hours’ notice is provided. Refunds back to credit cards will not be permitted.
   

*We look forward to caring for your pet during busy holiday and peak travel periods. Due to increased demand and additional staffing needs, a holiday/peak weekend surcharge will apply to boarding stays that include these dates. These dates can fluctuate based on when major holidays fall, but generally surround bank holidays, spring break, and summer weekends. This allows us to continue providing safe, attentive, and personalized care for every guest.

Disclaimer - These policies are subject to change at any time without notice.