Duluth Reservations

Non-Holiday

• Please be considerate enough to cancel via phone, email or in person.
• Payment for the balance of the full boarding stay will be collected at drop-off. If you are having someone else drop off/pick up on your behalf, please prepay before arrival.
• All pricing and policies are subject to change without notice.

Holidays

• A 3-night minimum stay is required at holidays to better accommodate all our furry guests.
• Holiday reservations require a 3-night deposit at the time you make your boarding reservation in order to assign a cabin.
• If we do not have a deposit for your reservation within one week of your reservation, it may be cancelled.
• You must cancel "outside" of 4 days prior to the scheduled check in day. Example: A scheduled Friday check-in MUST be cancelled by end of business (7:00 pm) on the prior Monday allowing 3 full days in between.
• Deposits cannot be used as credit toward other services.
• All refunds on deposits or any services sold are subject to a 3% processing fee.
• All pricing and policies are subject to change without notice.

Daycare & Boarding Packages

• All daycare and boarding packages expire 12 months from the date of purchase. They are sold as "non-refundable" unless extenuating circumstances are determined by management.
• Should that be determined, nights used will be charged at single night rate and daycare packages will be charged at a full or half-day rate (depending on the package purchased).
• All refunds on packages sold are subject to a 3% processing fee.
• Boarding package owners subject to the same policies concerning cancellations and "no-shows".
• All pricing and policies are subject to change without notice.
• Boarding Checkout Time: The checkout time for boarding is at 11:00am. If you’d like your pup to stay and play the rest of the day, we are happy to upgrade your stay for $20. Checkout time may vary on Sundays and holidays.