Account FAQs

There are so many great features for you to take advantage of in your Camp Bow Wow account, all of which will save you time at check-in and allow us to provide individualized care for your Camper based on their needs. Login to your account to:

• Request reservations
• Manager Camper info (feeding and care instructions, vaccination records, medications and more)
• Watch live webcams
• Purchase packages and view available purchased services
• And more!

• To create your account, go to app.campbowwow.com
• Registration requires:
  • An email address that is already on file with Camp Bow Wow or a valid email address for new customers
  • An 8-character password containing 1 uppercase letter, 1 lowercase letter, 1 number, and 1 special character
  • Customer’s name
  • Phone number
• Once all information is entered correctly, the Register Now button will activate.
• Select Register now. An email verification code will be sent to the email address entered within ten minutes
• The verification code needs to be entered into the registration stepper and will recognize if the customer’s email is existing or new to the system
• If new to Camp Bow Wow, you will be prompted to find your preferred Camp location and select Save + Continue to finalize
• Then, you’ll review and sign our Terms & Policies to attend Camp.
• Once the Terms & Policies have been signed, you can choose whether to request an interview right away (required to attend Camp!). We’ll only need a few details about your dog and then you can submit your interview request and a member of the Camp Bow Wow team will reach out to you to confirm scheduling.
• Select “My Profile” from the ooo menu on the app or from the upper right hand drop down on the web browser
• Review and update any existing information in your profile
  • New customers should complete all sections and fields prior to your dog’s interview reservation

• From the landing page, select “Add Camper”
• Enter the Dog’s Name and select “Begin”
• All Camper information is required on the Camper Details page to proceed.
  • Enter Camper’s estimated Date of Birth
  • Select the Camper’s Breed
    • Add more than one breed by selecting + Add a Breed
  • Select Camper’s Color
    • Add more than one color by selecting + Add a Color
  • Add Camper’s current weight
  • Select Male or Female
  • Once all fields are entered, select “Save” and proceed to the tabs for Health Records, Diet + Meds, and Initial Behavior Info. Please note that all fields will be required to be completed prior to your dog’s interview day so that we can get to know them

• Select to View/Edit your Camper’s profile
• Select Heath Records
• Select to Edit next to “Veterinarian”
• Click on “Find your Local Vet”
• Enter the Vet’s zip code and click on the search icon.
• Select the correct Veterinarian office/address
  • If the vet office is not listed, select “My vet is not listed”
• Click “Select” at the bottom of the page

• Select to View/Edit your Camper’s profile
• Select Heath Records
• Select “Upload”
• Vaccination records can be selected from the device in the following formats: PDF, JPG, JPEG, PNG
  • Repeat above step for any additional vaccination documents.
• Select “Save”
  • A successful upload will populate a message that the vaccination records have been sent to Camp for review.
• Your local Camp Bow Wow will review and let you know if they need any additional documentation prior to your next visit

• Select the more menu
• Select Payments
• Select Add a Credit Card
• Enter the credit card information
• Select save.
• To remove an old credit card from your profile:
  • Click the trash can symbol next to the credit card to be removed
  • Select Delete on the confirmation pop up
• To update primary credit card on file:
  • Select Change next to the current Primary Payment Method
  • Click the bubble next to the preferred credit card information
  • Select Save

• Click the back arrow on the top left-hand corner of the mobile application.
• In the web browser, select the Camp Bow Wow logo on the top left-hand corner of the screen

• Within your more navigation menu, select My Profile
• Select Other Contacts
• Select the > next to the contact you need to update
  • OR select Add a Contact
• Input correct contact information
• Select Add or Save on the record

• Select Book a Reservation from the main landing page
• Choose the location you would like to book your reservation for
• Select Continue
• Select the Camper(s) on the reservation
• Click Continue
• Select service needed (boarding, daycare, grooming) and Continue
• Select Date(s) needed and Continue.
• Select desired add on services for your pup.
• Click Review Request
• Confirm all details are correct and select Submit Request.
• Requests are not guaranteed reservations and you should receive a confirmation from the local Camp
  • Once confirmed, the reservation will appear within your landing page.
• Note that reservations cannot be requested for dates more than 12 months away

Call your local Camp Bow Wow to update your reservation.

• Within the more navigation menu, select “My Profile”
• Select “Terms & Policies”
• Click “View Signed Release on File”
• A PDF download will appear

• On the Camper Profile, select “View/Edit”
• Select the paw print icon “Remove Camper”
• A popup window will appear to confirm removal. Select REMOVE
• Select a reason and then click “Submit”