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Privacy Policy

Privacy Policy

General Overview

This website or mobile application is one of several websites (the “Sites”) or mobile applications (the “Apps”) (collectively, the “Digital Services”) relating to and/or operated by Camp Bow Wow Franchising, Inc., Bow Wow Buddies Foundation, and any of their subsidiaries, affiliates and related companies (“Camp Bow Wow,” “us,” or “we”). The purpose of this Privacy Policy is to disclose to you what information we may collect, how we may collect it, with whom we may share it, and certain other matters related to such information, including the choices you have regarding our collection of information and our use and disclosure to other parties of information we may have collected from you. Terms not otherwise defined herein shall have the meaning ascribed to such terms in the Terms of Use applicable to the Digital Services. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information collected through our Digital Services.

In addition to the practices of Camp Bow Wow, this Privacy Policy is applicable to information collected by Franchisees through their pages and interfaces hosted on the Camp Bow Wow Digital Services platform, but not collected in person at their camp locations. Although we do provide the Franchisees with certain requirements regarding their business practices, and although certain data collected by Franchisees may be stored in the same customer database as other data collected by Camp Bow Wow, we cannot be held responsible for the data privacy and security practices of the Franchisees. Except as otherwise expressly set forth herein, this Privacy Policy does not govern the privacy and security practices of the Franchisees.

Please read the following to learn more about our data collection policies and practices:

  • Types
  • How information is collected.
  • How we use the information we collect.
  • With whom the information may be shared.
  • The choices you have about the collection and use of your information.
  • The security precautions are in place to protect against the loss, misuse, or alteration of your information.
  • Links to other Websites.
  • International Users.
  • Limitation of Liability.
  • Notification of changes and acceptance of the Privacy Policy.
  • Correcting and updating personal information.
  • Information collected from children under age 13.
  • Contact information for questions or concerns about this Privacy Policy.

Types of information that may be collected.

We and the Franchisees may collect personally-identifiable information and non-personally identifiable information when you use our Digital Services. Personally-identifiable information is information that can be used to identify you personally, either alone or in combination with other information (“Personal Information”), and non-personally identifiable information cannot be used to identify a specific individual (together with the Personal Information, your “Information”). The Personal Information collected through our Digital Services is used to facilitate the transactions or information you may request on our Digital Services, and otherwise as described in this Privacy Policy. For example, we and/or our Franchisees, as applicable, may collect Personal Information on our Digital Services if you apply to become a Franchisee of a Camp Bow Wow location, reserve a spot for your dog in one of the Franchisee locations, inquire about our Home Buddies program and request an in-home consultation, make an online donation to the Bow Wow Buddies Foundation, request other information from us, subscribe to any of our online newsletters or email lists, enter a promotion on our Digital Services, request to be notified of special offers, or if you provide information through our Digial Services for any other reasons.

The Personal Information collected will vary depending on the nature of your interactions with our Digital Services and your specific requests, but it may include your name, email address, mailing address, phone number, or other information that can be used to identify you personally. If you are applying to become a Franchisee, we will need to collect significantly more detailed information from you, including financial information.

We and our Franchisees do not have access to financial account data in unencrypted form through our Digital Services. Rather, we use third party service providers to process all payment transactions for our Digital Services (whether the payment is by credit card, PayPal, or otherwise). Although these third party processors will notify us if your payment has cleared, and may submit some of your Personal Information to us, they will not provide your credit card or other payment account information to us, and the third party will be solely responsible for any issues that may arise with your payment transaction.

If you provide Personal Information through our Digital Services, a profile will be created for you (and your dog, if applicable) in our database. If a profile is created, we may combine information we or our Franchisees receive from you or about you from various sources (including your transactions at our Franchisee camp locations, online or offline) in your profile.

When you use our App, the App may collect Personal Information you choose to provide, in order for us to provide other services to you. If you complete a doggie daycare reservation or request for services using the App, our Franchisees may collect your name, email address, phone number, and other information, and we will have access to such Personal Information within our shared database.

If you apply for a job with Camp Bow Wow or one of the Franchisees, you may provide us or the Franchisee with Personal Information such as your name, address, email, phone number, background, criminal record, or other information. Any information provided in a job application will be managed in accordance with applicable laws and regulations.

How is information collected?

Information may be collected in several different ways through our Digital Services, including but not limited to those described below:

Information You Voluntarily Provide

In most cases we will only obtain Personal Information through our Digital Services if you voluntarily provide it to us, for example, if you create an account with one of our camp locations, subscribe to our emails, enter a promotion, or request information from us or a Franchisee. We also automatically collect certain anonymous information, such as your browser settings and click-stream data, when you use our Digital Services. In some cases we may combine Personal Information with anonymous data in order to create aggregate information about groups of individuals who use our Digital Services.

IP Addresses and Click-stream Data

We may collect IP addresses, click-stream data, length of session, and other information related to your use of our Digital Services for purposes of system administration, to improve the Digital Services, to report aggregate information to potential business partners or sponsors, and for other internal uses related to the Digital Services. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. When you request pages from the Site, our computers log your IP address. Click-stream data is information collected when you visit different pages on our Digital Services. Click-stream data may include information such as the page served, the time, the source of the request, the type of browser, the preceding page view, and other non-personal information. This data helps us analyze how visitors arrive at the Digital Services, what type of content is most popular, and other information about usage of our Digital Services.

Analytics Tools

We may use Google Analytics or similar tools or services to collect information such as how often users visit our Digital Services, what pages or features they visit when they do so, and what other sites they used prior to coming to our Digital Services. We use this analytics data to improve our Digital Services and tailor them to the needs of our users. Analytics providers may collect the IP address assigned to you on the date you visit our Digital Services, as well as your gender, age, interest categories, and other information to the extent it is available to the provider (based on your browser settings and otherwise). Google’s use of information collected by Google Analytics is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent certain analytics providers from recognizing you on return visits to our Sites by disabling cookies on your browser.

Cookies and Similar Technologies

Our Digital Services use “cookies,” which are small data files that are transferred to your hard drive when your browser settings permit the acceptance of cookies, or we may use similar technologies. We or our third party advertising or service providers may also use web beacons or similar technologies. Cookies automatically identify your web browser whenever you visit a Site, and save your user ID, preferences and other information related to your use of our Sites. By tracking how and when you use our Sites, cookies help us determine which features and content on our Sites are most important to our visitors. Accepting cookies allows you, among other things, to personalize your experience on the Digital Services. Cookies may also allow the Digital Services to display advertising which may be of interest to you. If you do not want information collected through the use of cookies, you generally can turn off cookies in your browser; however, this may eliminate our ability to provide you with a personalized experience on our Digital Services.

Because there is not yet an industry standard regarding how to respond to web browser “do-not- track” settings, our Sites do not currently respond to this setting. Please note that we may use third party ad networks to serve ads on our Sites, and these ad networks or other promotional partners may use cookies or similar technologies which may track users across other sites and over time. If you wish to take steps to opt-out of tracking by certain online advertisers, you can visit the Digital Advertising Alliance’s opt-out page at aboutads.info/choices.

How do we use the information we collect?

We internally use information about our visitors and customers to improve our service offerings, for our marketing and promotional efforts, to statistically analyze Digital Service usage, to improve our content and service offerings, and to customize the content and layout of the Digital Services. We believe these uses allow us to improve the Digital Services and provide better service to our customers. We or our Franchisees may use your email address and mailing address or phone number, to contact you regarding a reservation or inquiry you have made using our Digital Services, regarding issues with a transaction, satisfaction with the Digital Services and/or our products and services and to provide further information regarding additional events, products and/or services we believe would interest the customer. We may use information in the file we maintain about a customer to resolve disputes and troubleshoot problems.

We collect, process and use personal information only for the purpose for which it was first collected and, if applicable, as authorized by you, including the uses described in this Privacy Policy or other uses which you may later authorize. We take reasonable steps to ensure that personal information collected is relevant to its intended use, and is accurate, current and complete.

To whom may the information be disclosed?

Information we collect may be disclosed to a variety of parties, depending upon the purpose for which the information was provided. In addition, in many circumstances you may provide Personal Information directly to third parties (such as the Franchisees or third party service providers who process payment transactions on our behalf), which may share certain information with us. In order to process your requests, we may also provide your Personal Information to service providers or other companies who work on our behalf in order, for example, to process a payment transaction you have initiated.

We may access or use your information, and we may share such information with our current or future affiliated and related companies, Franchisees, or carefully selected third parties, to provide you with offers, information, promotions or marketing communications in which we think you may be interested. You may opt-out of having your information shared or used for marketing purposes by following the instructions below under “What choices do I have about my information?”

In addition, in the event that we or our related entities or Franchisees go through a business transition, such as a merger, acquisition, liquidation or sale of all or a portion of our assets, Personal Information and other consumer data in our possession will, in most instances, be part of the assets transferred. However, your Personal Information will remain subject to the terms of this Privacy Policy (or any subsequent version of this Privacy Policy, under which it was collected) following the transfer.

We may, without your consent, access and disclose your Information, any communications sent or received by you, and any other information that we may have about you to the extent we believe such disclosure is required by law, regulation, rule or court order; pursuant to requests from governmental, regulatory or administrative agencies or law enforcement authorities; or to prevent, investigate, or identify persons or organizations potentially involved in, or take any action regarding, suspected fraud, violations of our Terms of Use, or any activity that appears to us to be illegal or we believe may expose us to legal liability. Additionally, we may disclose Information in situations that we believe to be emergencies involving potential threats to the physical safety or any person or property if we believe that your Information in any way relates to that threat.

What choices do I have about my information?

At any time, you may opt-out of having your Information provided to third parties (other than Franchisees) for marketing or other commercial purposes, and opt-out of other communications from us. You can unsubscribe from email newsletters or similar communications by clicking on the unsubscribe link in every email. You may opt-out of all Personal Information sharing with third partiesfor marketing purposes by emailing us at info@campbowwowusa.com or by sending a letter to us at the address below. If you wish to opt-out of communications from a specific camp location, please contact that location/Franchisee directly via the email links or other contact information on that location’s specific Site. Please note that we do not currently have a centralized opt-out mechanism applicable to all of our Franchisees and our various businesses, services and locations, so you will need to contact specific Franchisees directly.

To obtain a list of the Personal Information that Camp Bow Wow holds about you, or for residents of California (as required by California law) to receive a list of the names and addresses of all third parties that received your Personal Information from Camp Bow Wow for direct marketing purposes during the preceding calendar year, please send a written request for this information, including your name, address, email address and phone number, with your signature, to us at the address below.

What security precautions are in place to protect against the loss, misuse, or alteration of your information?

We have implemented reasonable security measures to safeguard the Personal Information you provide us. However, please keep in mind that “perfect security” does not exist on the Internet, and accordingly we cannot provide any guarantee that your information will remain secure.

Links to other Websites.

You should be aware that when you use a Digital Service you could be directed to other sites beyond our control. For example, if you click on certain links, you will likely leave the Site or App and move to a different site which is not operated by us. These other services may send their own cookies to you, independently collect data or solicit Personal Information and may or may not have their own published privacy policies. If you visit a site that is linked to by a Digital Service, you should carefully review that site’s privacy policy before providing any Personal Information. This Privacy Policy does not apply to any information you submit to third-party sites, except it may apply to information provided to Franchisees as described herein.

International Users.

If you are accessing our Digital Services from outside of the United States, when you provide Personal Information to us, you acknowledge that your Personal Information will be transferred to us, the Franchisees, or our service providers in the United States, and you consent to such transfer, as well as the use and processing of your Personal Information in accordance with this Privacy Policy. Regardless of where your Information is collected or transferred, if it is provided through the Digital Services, it will be treated in accordance with this Privacy Policy.

Limitation of Liability.

By providing us with any Personal Information you expressly and unconditionally release and hold harmless Camp Bow Wow, the Franchisees, and its or their parents, subsidiaries, affiliates, related companies and their respective shareholders, owners, members, directors, officers, employees and agents (collectively, the “Releasees”) from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected Personal Information. In addition, while we take reasonable steps to prevent third party companies from making unauthorized use of your Personal Information, we cannot be held be held liable for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse thereof by those third parties.

Notification of changes and acceptance of the Privacy Policy.

By using any of our Digital Services, you signify your agreement to the terms of our Privacy Policy. We may change this Privacy Policy from time to time. If so, any such changes will be posted on this page, so that the we may keep users informed of our privacy practices. Accordingly, we recommend that you consult this page frequently so that you are aware of our latest policy. Your continued use of the Digital Services shall constitute your acceptance of such revised Privacy Policy.

Correcting and updating Personal Information.

You may correct, update or remove the Personal Information you have provided to us by sending an email to info@campbowwowusa.com, or by contacting us by mail at the address below:

A special note for parents concerning privacy.

Our Digital Services are intended for general audiences and are not directed to children. If we discover that one of our users is under the age of 13, in accordance with the Children’s Online Privacy Protection Act (“COPPA”), we will not collect, use or share any of the child’s personal information (as defined by COPPA) unless we first notify the child’s parent and obtain the parent’s consent as required by COPPA. However, we reserve the right to block access to certain features of our Digital Services (and any associated collection of personal information) if we learn that a child is under age 13, rather than seeking parental consent as described above.

In the event that we do seek parental consent for a child under the age of 13 to use our Digital Services: (a) we will not require a child to disclose more information than is reasonably necessary to participate in any activities on our Digital Services; (b) we will maintain the confidentiality, security, and integrity of information collected from children; (c) we will retain personal information collected online from a child for only as long as is necessary to fulfill the purpose for which it was collected and delete the information using reasonable measures to protect against its unauthorized access or use; (d) if we change this privacy statement in a way that expands the collection, use or disclosure of children's personal information to which a parent has previously consented, the parent will be notified by email, and we will attempt to obtain the parent's additional consent, or we will not engage in the expanded use of the information, or (e) if the parent does not grant permission in accordance with COPPA, we will delete any personal information we may have inadvertently collected from the child from our databases and will not collect any further personal information from the child.

If a child under the age of 13 were to use our Digital Services, because our Digital Services are designed for general audiences, the personal information collected from the child would be the same as that collected from adults, as described elsewhere in this Privacy Policy. Parents should be aware that if a child were to use certain social media areas of our Digital Services, this may include general audience communication services as the ability to post comments, and potentially disclose personal information to other users of all ages via those comments.

Parents have the right to review, edit, request the deletion, or prevent further collection or use of their children's personal information. Parents may also choose to agree to the collection and use of their child’s information, but not allow disclosure of such information to third parties unless it is inherently part of the Digital Services, in accordance with COPPA. Parents may request any of these actions, or make inquiries regarding our privacy practices, by sending an email to info@campbowwowusa.com, or writing to us at the address below. Whom do I contact with questions or concerns about this Privacy Policy?

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact:

  • Email: info@campbowwowusa.com
  • Mail: Camp Bow Wow Franchising, INC, Attn: Legal
  • 8820 W 116th Circle, Unit D
  • Broomfield, CO 80021
  • Phone: 877-700-BARK (2275)

This Privacy Policy is effective as of September 25 , 2014

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