What chemicals do you use for cleaning?
We use Spartan cleaning chemicals which have been proven safe for use around animals. We use these to eliminate stains and odors only if necessary.
Where do you dispose of the poop that you scoop?
It’s what you prefer. We can dispose of the poop in our sealed trash bags in your waste receptacles or haul it away for you.
Do you have disaster preparedness plans?
In the event of a natural disaster such as an earthquake, tornado, hurricane or other disaster, we will do all that we can to make sure your pets are safe and that you and/or your emergency contacts are contacted. We are trained in pet CPR & first aid, so if there are any injuries, we follow our safety procedures to tend to your pets.
What is your procedure if my pet escapes?
We will do everything in our power to make sure this doesn’t happen. However, in the event that this does occur, we will contact you so that you are aware as we vigorously look for your pet. We will also contact the appropriate local agencies to help locate your pet as soon as possible. We put our Home Buddies collar tags on your dog while we’re in your home in addition to your own tags so that we allow another source of identification if an escape occurs.
What happens if my house is damaged in my absence?
We are covered by our insurance and can provide proof of insurance upon request.
What happens if you (the Caregiver) gets sick?
We will provide an alternate Certified Caregiver.
Will I be able to contact you?
Yes, I will give you all of the pertinent information you would need to reach me as well as others as a backup.
Do you do background checks on your employees?
Yes, not only do each of our Home Buddies Certified Caregivers has to pass their background check, they are also extensively trained in all parts of our business. We only hire people that we would trust with our own animals.
Are you insured and bonded?
Yes, we are completely insured with the appropriate insurance and each of our individual Home Buddies franchises are fully bonded as well.
Can I buy a Home Buddies Cam™?
Absolutely. Once you use the Home Buddies Cams™ a few times, you’ll be addicted. You can purchase them for yourself or buy them as gifts for other friends or family that you have with pets.
Where should I put the Home Buddies Cams™ to view my pets?
The best place is somewhere that you can see a larger portion of a room where your pets mainly like to hang out. The nice part about our web cameras is that they are wireless, so if you’d like your Home Buddies Certified Caregiver to move the camera while you’re gone, we can move it to any part of the house or even follow your pet around for you with the camera while we’re at the home.
What is your cancellation policy?
This may vary by location and is a good question to ask your local Home Buddies when you meet them during your complimentary consultation.
Does someone stay at my house overnight?
Yes, if you prefer that we stay at your house, we of course offer that service.
My dog has health issues, will you still come?
Absolutely. One of the benefits of Home Buddies is that we are trained to care for elderly pets or pets with special needs. We will review in detail with you how you care for your pet so we can duplicate it while you’re gone and not interrupt any routine.
What do you do in case of illness or injury?
First and foremost, we tend to your pets’ immediate needs. Our Home Buddies Certified Caregivers are certified in pet CPR & first aid, so we can care for your pet if it is a superficial wound. If it’s something serious, we will take the pet to your personal vet (or emergency vet if your vet doesn’t have after-hours services). We will call you at the emergency number you leave us or your closest emergency contact.
What vaccinations are required?
There are no required vaccinations with Home Buddies pets except for the state-required vaccinations that all pets must have. We do recommend that our canine companions be vaccinated for rabies, distemper and bordatella; especially if you wish your pup be walked by one of our Home Buddies Certified Caregivers.
Do you service all types of pets?
Yes, for the most part. We service dogs, cats, birds, fish, small mammals and reptiles. The only animals we don’t service would be exotic “pets” like lions, tigers and bears.
Can you provide my dog his/her medications?
We are happy to administer most medications for your pets. We will discuss this in more detail with you during your complimentary consultation.
Do you offer a discount for extended stays?
Our prices vary by location, however, in most locations we do have a discount for multiple days. Please check the individual location websites for a list of prices.
How do you justify your prices?
We are very competitive within our market. We are proud of our highly trained staff and services and feel our prices are well worth the peace of mind that you get with a trusted brand.
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