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HOME BUDDIES

Some Answers to Frequently Asked Questions (FAQs)

What is In-Home Pet Care?
Where do you walk the dogs?
What makes you different than other dog walking & pet care services?
How do you justify your prices?
Is there a discount for multiple dogs?
Do you offer a discount for extended stays?
Can you provide my dog his/her medications? Is there a charge?
Do you service all types of pets?
What vaccinations are required?
What do you do in case of illness or injury?
My dog has health issues, will you still come?
Does someone stay at my house overnight?
What is your cancellation policy?
Can I get multiple Home Buddies Cams™ for my house?
Where should I put the Home Buddies Cams™ to view my pets?
Can I buy a Home Buddies Cam™?
Are you insured and bonded?
Do you do background checks on your employees?
Will I be able to contact you?
What happens if you get sick?
What happens if my house is damaged in my absence?
What is your procedure if my pet escapes?
Do you have disaster preparedness plans?
Where do you dispose of the poop that you scoop?
What chemicals do you use for cleaning?

 

What is In-Home Pet Care?

In-home pet care encompasses a large list of services that we provide for any need you have for your pets while you’re out of town, at work or just running errands. We have dog walking, pet sitting (either where we come to the house a few times a day or we can stay at your home), care for special needs pets (older animals, pets who just had surgery, etc), poop scoop services, pet food & supply delivery, concierge services (which could be any service you need to have done while you’re away – pick up your dry cleaning, get groceries before you come home from vacation, etc.) and at some of our Home Buddies locations, we have dog adventures (where we take your dogs for hikes, go to dog parks, etc), Bark ‘N Ride shuttle services (where we can take your dog on the Dog Adventures or rides to vet appointments or to Camp Bow Wow, etc.), grooming and training.

 

Where do you walk the dogs?

We will walk your dogs anywhere that you normally walk the dogs. We can just stick to the immediate neighborhood or we can walk to a nearby dog park if that’s what you prefer. We like to keep the routine for your dog as close to what you do for your dog so we are consistent with what he or she expects on a walk.

 

What makes you different than other dog walking & pet care services?

Home Buddies is part of one of the largest and most trusted pet care franchise systems in the country – Camp Bow Wow®. As a leader in the pet care industry for the past ten years, our name is known and trusted throughout north America as a premier provider of superior care for your pets. We have the experience and knowledge in an established brand that people trust.

We are also a one-stop shop for a long list of pet services. Most of our competitors only offer a fraction of the services that we provide. Our Home Buddies Caregivers are certified in an extensive training program so they are knowledgeable about all types of animals and situations.

Our favorite feature that really distinguishes us from any competitor is our in-home web cameras (Home Buddies Cams™) which allow you to see, hear and record your pets playing and relaxing at home while you’re away. You can login to a secure site from anywhere in the world that has internet access to see your pets at home. Our cameras have sound too and even record in the dark! If you catch your pets doing something cute or funny, you can click a button on your keyboard and take a photo or even record their actions.

 

How do you justify your prices?

We are very competitive within our market. We are proud of our highly trained staff and services and feel our prices are well worth the peace of mind that you get with a trusted brand.

 

Is there a discount for multiple dogs?

Our prices vary by location, however, in most locations we do have a discount for multiple dogs. Please check the individual location websites for a list of prices.

 

Do you offer a discount for extended stays?

Our prices vary by location, however, in most locations we do have a discount for multiple days. Please check the individual location websites for a list of prices.

 

Can you provide my dog his/her medications?

We are happy to administer most medications for your pets. We will discuss this in more detail with you during your complimentary consultation.

 

Do you service all types of pets?

Yes, for the most part. We service dogs, cats, birds, fish, small mammals and reptiles. The only animals we don’t service would be exotic “pets” like lions, tigers and bears.

 

What vaccinations are required?

There are no required vaccinations with Home Buddies pets except for the state-required vaccinations that all pets must have. We do recommend that our canine companions be vaccinated for rabies, distemper and bordatella; especially if you wish your pup be walked by one of our Home Buddies Certified Caregivers.

 

What do you do in case of illness or injury?

First and foremost, we tend to your pets’ immediate needs. Our Home Buddies Certified Caregivers are certified in pet CPR & first aid, so we can care for your pet if it is a superficial wound. If it’s something serious, we will take the pet to your personal vet (or emergency vet if your vet doesn’t have after-hours services). We will call you at the emergency number you leave us or your closest emergency contact.

 

Can my pets stay at the Caregiver’s house instead of my house?

This is a good question to ask your local Home Buddies when you meet them during your complimentary consultation. At that time you can discuss your needs, and your Home Buddies representative can share the individual attention they can provide you and your pets.

 

My dog has health issues, will you still come?

Absolutely. One of the benefits of Home Buddies is that we are trained to care for elderly pets or pets with special needs. We will review in detail with you how you care for your pet so we can duplicate it while you’re gone and not interrupt any routine.

 

Does someone stay at my house overnight?

Yes, if you prefer that we stay at your house, we of course offer that service.

 

What is your cancellation policy?

This may vary by location and is a good question to ask your local Home Buddies when you meet them during your complimentary consultation.

 

Can I get multiple Home Buddies Cams™ to view my pets?

Absolutely. We can setup one camera or five or however many you’d like. Check with our individual local Home Buddies to ask for prices on the camera rentals (or purchases).

 

Where should I put the Home Buddies Cams™ to view my pets?

The best place is somewhere that you can see a larger portion of a room where your pets mainly like to hang out. The nice part about our web cameras is that they are wireless, so if you’d like your Home Buddies Certified Caregiver to move the camera while you’re gone, we can move it to any part of the house or even follow your pet around for you with the camera while we’re at the home.

 

Can I buy a Home Buddies Cam™?

Absolutely. Once you use the Home Buddies Cams™ a few times, you’ll be addicted. You can purchase them for yourself or buy them as gifts for other friends or family that you have with pets.

 

Are you insured and bonded?

Yes, we are completely insured with the appropriate insurance and each of our individual Home Buddies franchises are fully bonded as well.

 

Do you do background checks on your employees?

Yes, not only do each of our Home Buddies Certified Caregivers has to pass their background check, they are also extensively trained in all parts of our business. We only hire people that we would trust with our own animals.

 

Will I be able to contact you?

Yes, I will give you all of the pertinent information you would need to reach me as well as others as a backup.

 

What happens if you (the Caregiver) gets sick?

We will provide an alternate Certified Caregiver.

 

What happens if my house is damaged in my absence?

We are covered by our insurance and can provide proof of insurance upon request.

 

What is your procedure if my pet escapes?

We will do everything in our power to make sure this doesn’t happen. However, in the event that this does occur, we will contact you so that you are aware as we vigorously look for your pet. We will also contact the appropriate local agencies to help locate your pet as soon as possible. We put our Home Buddies collar tags on your dog while we’re in your home in addition to your own tags so that we allow another source of identification if an escape occurs.

 

Do you have disaster preparedness plans?

In the event of a natural disaster such as an earthquake, tornado, hurricane or other disaster, we will do all that we can to make sure your pets are safe and that you and/or your emergency contacts are contacted. We are trained in pet CPR & first aid, so if there are any injuries, we follow our safety procedures to tend to your pets.

 

Where do you dispose of the poop that you scoop?

It’s what you prefer. We can dispose of the poop in our sealed trash bags in your waste receptacles or haul it away for you.

 

What chemicals do you use for cleaning?

We use Spartan cleaning chemicals which have been proven safe for use around animals. We use these to eliminate stains and odors only if necessary.

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8820 W 116th Circle, Unit D | Broomfield, CO 80021 | 877-700-BARK (2275) | 866-821-0412 (fax)
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