FAQs - Home Buddies

What is In-Home Pet Care?

In-home pet care encompasses a large list of services that we provide for you and your pets at your home while you’re out of town, at work or just running errands. We have dog walking, pet sitting (either where we come to the house a few times a day or we can stay overnight at your home), care for special needs pets (older animals, pets who just had surgery, etc), poop scoop services, pet food & supply delivery, and concierge services (which could be any service you need to have done while you’re away – pick up your dry cleaning, get groceries before you come home from vacation, etc.).

 

Where do you walk the dogs?

We will walk your dogs anywhere that you normally walk the dogs. We can just stick to the immediate neighborhood or we can walk to a nearby dog park if that’s what you prefer. We like to keep the routine for your dog as close to what you do for your dog so we are consistent with what he or she expects on a walk.

 

What makes you different than other dog walking & pet care services?

Home Buddies is part of one of the largest and most trusted pet care franchise systems in the country – Camp Bow Wow®. As a leader in the pet care industry for the past ten years, our name is known and trusted throughout north America as a premier provider of superior care for your pets. We have the experience and knowledge in an established brand that people trust.

We are also a one-stop shop for a long list of pet services. Most of our competitors only offer a fraction of the services that we provide. Our Home Buddies Caregivers are have extensive training so they are knowledgeable about all types of animals and situations.

Our favorite feature that really distinguishes us from any competitor is our in-home web cameras (Home Buddies Cams™) which allow you to see, hear and record your pets playing and relaxing at home while you’re away. You can login to a secure site from anywhere in the world that has internet access to see your pets at home. Our cameras have sound too and even record in the dark! If you catch your pets doing something cute or funny, you can click a button on your keyboard and take a photo or even record their actions.

 

How do you justify your prices?

We are very competitive within our market. We are proud of our highly trained staff and services and feel our prices are well worth the peace of mind that you get with a trusted brand.

 

Is there a charge for additional pets?

Our pricing is based on our time, not on how many pets you have. Just let us know what you want us to do during our visits and that will help us to make sure to schedule you for the correct visit length.

 

Do you offer a frequency discount?

We offer 20-visit packages at a 20% discount that work well for clients that use us frequently or take extended vacations. We also offer 10-visit and 20-visit pet waste (poop scoop) packages at 10% and 20% discounts. Please see our pricing for more information.

 

Can you provide my pet his/her medications?

We are happy to administer most medications for your pets (all except injections or sub-cutaneous fluids). We will discuss this in more detail with you during your free consultation.

 

Do you service all types of pets?

Yes, for the most part. We service dogs, cats, birds, fish, small mammals, reptiles, and horses. The only animals we don’t service would be exotic “pets” like lions, tigers and bears.

 

What vaccinations are required?

There are no required vaccinations with Home Buddies pets except for the state-required vaccinations that all pets must have. We do recommend that our canine companions be vaccinated for Rabies, Distemper and Bordetella; especially if you wish to have your pup walked by one of our Home Buddies Caregivers.

 

What do you do in case of illness or injury?

First and foremost, we tend to your pets’ immediate needs. Our Home Buddies Caregivers are certified in pet CPR & first aid, so we can care for your pet if it is a superficial wound. If it’s something serious, we will take the pet to your personal vet (or emergency vet if your vet doesn’t have after-hours services). We will call you at the emergency number you leave us or your closest emergency contact.

 

Can my pets stay at the Caregiver’s house instead of my house?

At this time, we do not offer boarding in our Caregivers' homes.

 

My dog has health issues, will you still come?

Absolutely. One of the benefits of Home Buddies is that we are trained to care for elderly pets or pets with special needs. We will review in detail with you how you care for your pet so we can duplicate it while you’re gone and not interrupt any routine.

 

Does someone stay at my house overnight?

Yes, if you prefer that we stay at your house, we of course offer that service.

 

What is your cancellation policy?

Home Buddies will gladly give you a credit for services paid but not rendered if you contact us more than 24 hours prior to your services.

 

Can I get multiple Home Buddies Cams™ to view my pets?

Absolutely. Each rental includes two cameras and more can be added at an additional fee (based on availability). The cameras are also available for purchase -- ask us for more details.

 

Where should I put the Home Buddies Cams™ to view my pets?

The best place is somewhere that you can see a larger portion of a room where your pets mainly like to hang out. If you’d like your Home Buddies Caregiver to move the camera while you’re gone, let us know and we can adjust or reposition it. If you are intersted in adding the camera feature to your reservation, we will discuss the location of the cameras at our free consultation.

 

Can I buy a Home Buddies Cam™?

Absolutely. Once you use the Home Buddies Cams™ a few times, you’ll be addicted. You can purchase them for yourself or buy them as gifts for other friends or family that you have with pets. Please ask us for more details.

 

Are you insured and bonded?

Yes, we are completely insured and bonded.

 

Do you do background checks on your employees?

Yes, not only do each of our Home Buddies Caregivers has to pass their background check, they are also extensively trained in all parts of our business. We only hire people that we would trust with our own animals.

 

Will I be able to contact you?

Yes, I will give you all of the pertinent information you would need to reach me as well as others as a backup.

 

What happens if the Caregiver gets sick?

We use the team approach which means we have other experienced Caregivers available to help out if needed.

 

What happens if my house is damaged in my absence?

If any damages occur due to our negligence, rest assured that we are insured and can provide proof of insurance upon request.

 

What is your procedure if my pet escapes?

We will do everything in our power to make sure this doesn’t happen. However, in the event that this does occur, we will contact you so that you are aware as we vigorously look for your pet. We will also contact the appropriate local agencies to help locate your pet as soon as possible.

 

Do you have disaster preparedness plans?

In the event of a natural disaster such as an earthquake, tornado, flood or other disaster, we will do all that we can to make sure your pets are safe and that you and/or your emergency contacts are contacted. We are trained in pet CPR & first aid, so if there are any injuries, we follow our safety procedures to tend to your pets.

 

Where do you dispose of the poop that you scoop?

It’s what you prefer. We can dispose of the poop in our sealed trash bags in your waste receptacles or haul it away for you.

 

What chemicals do you use for cleaning?

We only use the cleaning products you leave for us. We will discuss the location and directions of your cleaning products during our free consultation.

 
dog walking Granite Bay CA
Our services include dog walking, pet sitting, pooper scooper services and equine care
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