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Careers at Camp Bow Wow Houndquarters

Sniff out a new career with the leading pet care franchise at our Houndqarters in Westminster, CO!

Camp Bow Wow is growing, and we're looking for enthusiastic, talented, dog-loving people to join our winning team!  Below are our available positions. Here's to Happy Healthy Pets, Happy Healthy People!

To apply for one of the below positions, please email resume to recruiting@cbwcorp.com. We are always accepting resumes for Camp Counselors at the many Camps located throughout North America from qualified applicants. Please email a resume to recruiting@cbwcorp.com and specify which Camp location (city/state).

Field Operations Support Coordinator - MUST LOVE DOGS!

***** MUST HAVE FRANCHISING EXPERIENCE - MULTI UNIT PREFERRED*****
*****ONLY CANDIDATES WITH FRANCHISE EXPERIENCE WILL BE REVIEWED**** 

Located in Westminster, CO

Camp Bow Wow®, Home Buddies®, Behavior Buddies® and The Bow Wow Buddies Foundation® is North America’s largest provider of pet care services through premier doggy day, overnight Camps, training and premier in-home pet care. Whether you bring your pup to Camp Bow Wow’s state of the art facilities or choose a Home Buddies to take care of your pet at home, you can be sure your pet is in the best hands! Over 6,500,000 happy pets are served by Camp Bow Wow® values Premier, Extraordinary Care, Totally Fun, Service Focused while achieving the vision of Happy Healthy Pets, Happy Healthy People! We are also committed to improving the quality of life for pets all over the world! Learn more about our charitable efforts by visiting www.bowwowbuddies.com.

Camp Bow Wow® is a subsidiary of VCA, Inc. VCA has North America’s leading network of veterinary hospitals, and is the leading provider of specialty veterinary medicine and post graduate veterinary training.

Introduction:
The Field Operations Support Coordinator (FOSC) functions as an operations liaison and works in coordination with the Area Directors to aid Camp Bow Wow®, Home Buddies by Camp Bow Wow®, and Behavior Buddies® franchise owners in running profitable, safe, and brand aligned operations. The FOSC will also work with the Area Directors and be trained in web-based and on‐site evaluations, Camp Training and information collecting to aid franchise owners. Responsible for cross-departmental support as well in reviewing procedures and rollouts intended for franchise owners continued support and assistance.

The primary accountability of this position is to provide supportive communication and assistance working alongside the Area Directors as they coach franchise owners in driving revenue growth, conducting business analysis, increasing profitability, while ensuring safe operations and “brand” promotion/representation. The Field Operations Support Coordinator assists with phone calls, emails, webinars, training sessions, one‐on‐one contact, and on‐site visits. The position will be approximately 60% travel throughout North America.

Primary Responsibilities:

  • Work with Your Franchise Relations Team to Inspire Profitable, Happy, Charitable Franchisees!
  • Grow the Value of Our Business
  • Broaden the Impact of the Foundation
  • Help Make Camp Bow Wow a Household Name

Pre-Open Locations:

  • Attend Site Search/Build Out/Grand Opening calls as needed by Development team and provide operational input
  • Coordinate & Participate in Poop Camp On-Site Training
  • Send Opening Announcement and Certificate once all tasks are complete
  • Assist with 90 Day Follow up visits to newly opened locations

Open Locations:

  • Regular calls with Ramp Up Camps
  • Quarterly web-based reviews of all Open Camps
  • Client feedback support
  • Operational guidance
  • Vendor support
  • Field visits where required

Camp Bow Wow Support Center:

  • Cross-Departmental support as needed
  • Participation in training development

Other duties and responsibilities as assigned.

Essential Skills:

The Franchise Operations Support Coordinator must be extremely organized, analytical, proactive, team player and possess excellent communication skills. Technical expertise in Word, Excel, PowerPoint, and internet skills are a must. The FOSC must be flexible around hours available as well.

  • Time Management and project management skills are critical
  • Excellent verbal and written communication skills
  • Working knowledge of Microsoft Outlook
  • Competent in Microsoft Excel, Word and Power Point
  • Experience with Customer Relationship Management (CRM) software Preferred

Requirements:

  • Bachelors or associates degree preferred.
  • Two or more years of relevant experience.
  • Previous Franchising experience.
  • Multi-Unit operation experience preferred.

Department: Operations - Corporate Office, Westminster, CO

Reporting: Senior Director Franchise Operations

Availability
This is a full time, exempt position. Normal work hours are Monday through Friday from 8 a.m. ‐ 5 p.m. at the Corporate Office in Westminster, CO; attendance at evening and weekend events may be required occasionally. Business travel of up to 60% is required.

Salary: $52,000

Equal Opportunity Employer
Camp Bow Wow is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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